Recent content by jtpurcell

Having problems setting up auto attendant(No Documentation HI-PATH 3550)CAN ANYONE HELP

How does the intercom between phones work I enter a name and ID on each phone. There are 7 phones.I hit the intercom button dial the # and it works sometimes but then will be busy and stay busy for a while. Can anyone help?

I'm sure there 100's to choose from!

Told person it wasn't legal. He says he consulted his lawyer and still wants it done.Thanks for the help.

I have a 4620IP phone works on Local network,when I put it on a remote site(linked over VPN)it does its upgrade(it does download the file) says "ext. in use" when I try to log in the ext.#/password it resets and just says "discovering".Running 2.1(15),have ip route in place for different...

Can I record all calls(in and out)of the whole system? And make them land in 1 file on the voicemail server(not in persons mailbox)And here's the shady part, can I make it so it doesn't tell the people on the phone they are being recorded? Cust. doesn't want people(Employee's or Clients) to no...

Can anyone tell me where I can get the steps in setting up a phone on a remote site?I have a VPN(router to router)link between the NBX100 and the remote site, the person works from home.I know how to do this on Avaya IP Office but haven't used 3COM product(NBX100)very much. Need help!!!

I meant I put a check mark in the box labelled "enable VOIP".I have a vcm5 card installed.

In phone manager the user icons (speed dials)don't lite up with the Blue for DND, Red for on the phone, ect.It works on some machines and not others.Also some pc's it will work sometimes and not others.Ip Office Release 2.1.All users are on the same subnet.Does anyone have an idea?

The error says Failed to register with IP Office for VOIP operation! Contact your system administrator. This is what it says on the user's PC When it normally would say the licence has been changed!Any sugestions?

I have installed the phone manager pro licences,also installed the audio enabled licences,I have also created a new user as VOIP ext.I have ticked off "enable VOIP" Under the preferences tab in phone manager and then restarted the pc(Got the error,never got it before)Thanks!

Yes it is the latest software and the pro tab is selected under the telephony tab in manager. I get all the tabs for pro under preferences but agent mode is greyed out and I don't Have the extra buttons(DND,RECORD,BUSY ON HOLD,)

CAN ANY ONE HELP? I GET AN ERROR MESSAGE EVERYTIME I TRY TO LOG ON(IT SAYS CHECK WITH YOUR SYSTEM ADMIN BUT I AM THE ADMIN)PLEASE HELP!!!

I have 2 different ip offices both running phone manager pro licences. On one system phone manager has more buttons(ie:dnd).These buttons are not on the the other system.Agent mode is also greyed out under preferences. Can someone please help??

I have a custumer who wants the outcalling to always use the same Analog trunk,so they can tell if it is a real call from the shop or if it is just an outcall not.(They want to this without picking up the phone) Can anyone help?