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Recent content by JSBT
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Blank CMS report
Good afternoon, I'm trying to retrieve individual call information for an agent group, and created this custom report with this query: Select CALLID, ANSLOGIN, SUM(ACWTIME), SUM(ANSHOLDTIME), SUM(TALKTIME), ROW_TIME, ROW_DATE FROM call_rec Where ACD=$acd AND ANSLOGIN IN (select value from...- JSBT
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- Forum: Avaya: CM/Aura (Definity)
