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Recent content by jraykc

  1. jraykc

    Guest Login Phone Not Logging Back In

    I just received a response from Avaya. Doesn't make sense to me why it would be designed to work this way, but who am I? This is working as designed. If a user logs into a guest phone with they’re extension number, then leaves without logging out of the phone, and logs back into their desk...
  2. jraykc

    Guest Login Phone Not Logging Back In

    Correction: The phone does not log back in with its extension when the user logs back into their desk phone before the expiration time. It does work correctly at the end of the expiration time. Thanks again. Communication Manager 6.0.1 (DL360 G7) Modular Messaging 5.2 (S3500)
  3. jraykc

    Guest Login Phone Not Logging Back In

    Hello all, I've setup the "Guest Login" feature and it seems to be working as designed for the most part. The only issue I'm having is that the phone with the guest login feature does not log back in with its extension after the login time expires or if the user logs back into their desk...
  4. jraykc

    Using analog phones/faxes/etc on IP

    Hi, We're moving to a new building and we have numerous analog devices (conference phones, fax machines, parking lot call boxes, etc). The issue is that the new building is not wired for analog lines. Does anyone know of any converter boxes or another solution that would allow us to use our...
  5. jraykc

    Hotline Ring On Multiple Phones

    I had tried that originally but it wouldn't work. Then I realized that I was putting the wrong button number for the bridged appearances. Thanks.
  6. jraykc

    Hotline Ring On Multiple Phones

    Trying to setup a hotline phone that will ring at 10 different phones simultaneously. It's a wall phone at a secure entrance that needs to ring at all 10 users phones in the secure area at the same time. Tried the hotline phone setup and it works but I can only get it to ring at 1 station...
  7. jraykc

    EC500 & FNE

    Hi everyone, Having some issues with setting up FNEs. I have some FNEs that work just fine (Send All Calls, Send All Calls disable, Calling Party Number Block, Calling Party Number Unblock) and some that don't (Conference on Answer, Conference Complete, Drop, Transfer Complete, Transfer on...
  8. jraykc

    Cell Phone Caller ID Name

    Hi all, Here's what I need to do: We have 2 groups of 25 cell phones that get checked out to people that need one temporarily. When someone calls into the office, I would like the caller ID on our desk phones to show the name of the group that the cell phone belongs to. Also, we have very...
  9. jraykc

    Outbound Faxing with MM 5.2

    UPDATE: Ran into several issues that make using this method of faxing impractical in our situation. 1. Faxing uses the same modem that is used by Avaya to access the system. 2. Over 700 users utilizing one modem for desktop faxing is not practical. 3. Using the web client would be much more...
  10. jraykc

    Outbound Faxing with MM 5.2

    Ken, you are the man. The fax printer setup in Windows 7 is a little different than XP (you have to open Windows Fax and Scan, go to Tools then Sender Information and enter the Billing Code) but it worked like a charm after that. Haven't tried setting it up on a normal user's pc yet, hope I...
  11. jraykc

    Outbound Faxing with MM 5.2

    Thanks Ken, I tried that method but ran into some issues: As soon as I send a fax, the Fax Console comes back with "Retries Exceeded" and "Call Blacklisted". If we can get the faxing to work this way, it would probably be much easier for our users. Thanks again, Ken.
  12. jraykc

    caller Application announcments

    I setup a "Audix Record" button on my phone, then called the person's mailbox and recorded the announcement as I listened to it. I also muted my mic so not to pick up any background noise. We have the MM Web Client so I used the AVP to export to a .wav file. You can then just drop it into a...
  13. jraykc

    Outbound Faxing with MM 5.2

    Hi everybody, Wondering if anyone knows how to make sending outbound faxes easier for the user. We have MM 5.2 with MSS back end. No Outlook or Lotus Notes. Typing in the whole sting with "Fax=" and the "fax number" and the "server & domain" is way to clumsy for our users. Has anybody come...
  14. jraykc

    Web Subscriber Options

    Thank you so much Ken. That's exactly the explanation I was looking for.
  15. jraykc

    Web Subscriber Options

    Hi, We just activated WSO on our MM 5.2 system and I have a question. There is an option under Call Handling called "Block the call and play". Help says "transfers callers directly to your mailbox where they can leave a message." When I activate that feature along with an optional greeting, I...
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