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Recent content by jquentin

  1. jquentin

    ACW issue

    Hello Our customer's call center is made with CS1000 7.5 and AACC 6.3 SP11. All agents are configured with an ACW time at 10 seconds. So mostly when they hang up a call, they have to wait 10 seconds before that another call arrives. But sometimes, and we don't know why, the ACW takes a time...
  2. jquentin

    CCAD 7.0 disconnect

    Hello everybody, Some agents at a customer have a problem with CCAD 7.0. Randomly when they exctract a contact from a skillset, they are disconnected, and they have to launch again the application. I collected the log file from CCAD for the agents and each time when the problem occurs, I see...
  3. jquentin

    CCT 7.0 CCAD Ringing

    Hello everybody ! I would like to know if it possible to mute the sound of CCAD application, because it rings when an agent extract an email. I'm looking for it in the documentation but I can't find it. I know that we can mute the windows sound but the issue is that customer needs sound for the...
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