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Recent content by jpang102

  1. jpang102

    Incoming Calls Disconnected When Forwarded to VM

    Thanks everyone for responding. Cook1082's idea was very good but I did reset the mailbox and even chaning the extension number. One thing I have not tried was to change the target line. Before I did so, I changed the ring delay for no answer from 4 rings to 3. The problem disappeared all of a...
  2. jpang102

    Incoming Calls Disconnected When Forwarded to VM

    We have an old Norstar Key system in use but recently one of the line is acting up. This line has a DID number and inbound calls work correctly when the line is free. Normally, when there is no answer or if the line is busy, the call will be forwarded to voice mail. It works if the call is...
  3. jpang102

    Music On Hold Not Working

    Sorry for my stupidity. I was trying to call internally from one phone to another. MOH only works for external calls. After more searching in the forum, I found this: http://www.tek-tips.com/viewthread.cfm?qid=202546&page=605 jerryreeve (Vendor) The trouble of no MOH or Tones OH but...
  4. jpang102

    Music On Hold Not Working

    Thanks for the quick response. Unfortunatley, I am a network guy but not a phone technician. I don't have buttset but would buy one if it is necessary. Anyway, I can hear the background music from Feature 86. I tried switching Background Music (from FTR Seetings) to Tone but the party being...
  5. jpang102

    Music On Hold Not Working

    I have an old Norstar in the office that has Music On Hold set up. Lately, we found that callers cannot hear anything while put on hold. We can still hear the background music from a radio connected to the system. Usually that music also goes to the MOH. Checked Background Music in Feature...
  6. jpang102

    VM Failed to Pick Up FCNA

    Good point. I will check the non-existant DN on my next trip. After I change the delay to 3 rings, VM now picks up before routed to the bad DN.
  7. jpang102

    VM Failed to Pick Up FCNA

    I rebooted it numerous time already. Like other lines in the office, there is no line assigned to "Answer DNs" under Line Access. Other lines work fine still.
  8. jpang102

    VM Failed to Pick Up FCNA

    xjswx, I have done what you suggested but still have no idea what is going on. >>Go back to the set in question and change the Fwd no answer to none. Release from programming. Done. After setting FCNA to none, when I called that DN again, at 4 rings, I was forwarded to the non-existant...
  9. jpang102

    VM Failed to Pick Up FCNA

    The so called "non-existant" extension was the old extension number for the VM system. The installer changed it when we re-configured the system. I believe it is an MICS 3.0 or 4.0.
  10. jpang102

    VM Failed to Pick Up FCNA

    xjswx, I checked the phone unit and the system config. No forwarding is in effect.
  11. jpang102

    VM Failed to Pick Up FCNA

    Two questions are spawned. Is there an easy way to verify how if this DN was set up as an answer DN for another number? I can adjust the number of rings for FCNA for the DN to reduce it to 3. But this has no effect on DID calls. How can I make a similar adjustment to inbound calls to this DID?
  12. jpang102

    VM Failed to Pick Up FCNA

    An extension number is not forwarding calls to VM although "Forward no answer" was set up correctly under "Capabilities". While calling that extension number, my display shows that the call is forwarded to an non-exist extension. My call is then dropped, instead of being forwarded to VM...
  13. jpang102

    Switch DID Number for a Line

    Thanks again for the input. Since this is a new problem that I discovered, I am going to start with a new thread.
  14. jpang102

    Switch DID Number for a Line

    I have more info regarding the VM problem just mentioned. An extension number is not forwarding calls to VM although "Forward no answer" is checked to be set up correctly under "Capabilities". Later, I tried to change the no. of rings from "4" to "3". It started to work. I think somewhere...
  15. jpang102

    Switch DID Number for a Line

    Deweyhumbolt, I rebooted the Norstar system. The Update message disappeared. I was told that the extension number was not in use. However, it was picked up by a VM greeting when called. I am going to leave it alone for now until I have to reuse the DN. Now I run into another issue of having...
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