Recent content by joynew68

thanks a lot! j.

ROUTE CALL 1234 CONTROLLED Internal DN 1234 is forwarded to an external mobile number. Does this command work in case mobile phone is busy, can the call be further treated by the CCMS? Thanks, j.

Are you sure you have skillset name configured for AGT Display?

M1, Opt 11. We need to add a new User ID to our current Multi-user login password. Thanks for advice, j

Solved. We changed iceAdmin password and applied post-install changes (recently have installed SU6) as well. Many thanks, j.

We don’t know 100% tool, but run monthly Agent Performance Report and then calculate Short Calls / Calls Answered. It cannot be pure chance when every month the same people have i.e two times higher numbers then the most of other. J.

Utreg, Thanks for your answer. But rather then interval report I am finding for config report to get all Agents with all skillsets configured including priorities if possible. J.

Hi, Which table in the database shows Agent to skillset assignment? Thanks, j.

CC6. Trying to activate HR scheduling we receive message: Error : Unable to activate the schedule for aaa : Cannot active job, Job has already actived Thanks a lot for help, j.

thanks! j.

CS 1000, rel.5.0. How to print out patches installed ? Thanks, j.

Replication Server Installation fails. Log file: Setup.product.install, com.installshield.product.actions.UninstallerJVMResolution, err, unable to prompt user for JVM replacement -- cannot copy/install JVM Setup.product.install...

CC6: CCMS, CCT, CCMM, SU5 and latest patches installed. We have trouble with Out Of Service Line in Reference Client on CCT Server. Just one line is Out - the others are In Service. Tried to remove line in NCCT console, stopped NCC Server and NCC TAPI Connector services. Then imported line...

Try to change IAPG 0 to IAPG 1. j.

M3900 Virtual office. A little bit confused how does it work and how to programm this feature. According the Documentation there is reccomended to create just FFC VTLN and Phantom TNs with CLS ELA. But Phoneset must be connected to physical TN. There is no physical TN setup described …...