Recent content by joonaskynstler

It seems that rdl key works only then when I call out not when call comes in. Am I missing something or ... ?

If SECC agent gets call on his scr key the call shows in callers list, if the call comes trough Symposium id does not leave any marks in callers list. Calls come in trough CDN-s numbers tied to Symposium. Problem is that agents want to call back to some clients and it would be nice if they...

Can you confirm that your SECC or SCCS does not log calls in phoneset callers list?

I searched trough 37 pdf files and did not find the answer. All I could find was --> Calling Line Identification An optional service that identifies the telephone number of the caller. This information can then be used to route the call to the appropriate agent or skillset. The CLID can also be...

Still have not found the answer. Point me to the right direction, please!

Maybe someone could point out manual or something where it is said. Thank you for reply!

When call comes in trough SECC or directly to agents SCR phone display shows callers number. If agent finishes the call and wants to look who called the callers list is empty. Same problem with M3820 and M3904. Callers list setting is to log all calls. Callers list stopped working after SECC was...

It is from CLS (UDI) Station is not restricted from receiving DID calls RDI Station is restricted from receiving DID calls DID is working. I'am using 30B+D ISDN connection with three number sending and recieving. My goal is to deny one numberi incoming DID calls. CLS RDI is for that. In...

RDI works but when you call DID nr you get ringing tone not busy tone. PBX has VERSION 2111 RELEASE 23 ISSUE 47 + When I tried RDI in Rel. 3.0 I get busy signal when I dial DID nr that has RDI. In Rel. 23.47 when I call DID nr that has RDI I get ringing tone. When I TRAK this port in LD 80...

Has someone used Type V signaling in Meridian. If you have tell me how it works. Is somebody familiar with NT5K50AA or NT5K83DB? Is nortel E&M type V working like described here? http://www.cisco.com/en/US/products/hw/gatecont/ps2250/products_tech_note09186a008009452e.shtml#v

Does this 128 MB card work in older releases 11C also. What is the oldest you got that is working with that card? Or do you format it somehow so the 11C accepts the bigger size?

I have cls ABDA and ABAN= yes in my PBX. From were this reporting program gets information about abandoned acd calls? I am abel to get abandoned calls in cdr on acd subscribers scr line (key 3) but not when somebody calls acd number (acd line key 0). Client wants to see who called to acd dn...

Were do you get your PCMCIA cards? Is there a place were they sell 32 MB cards that fit Nortel?

My goal is to see abandoned calls wich were made to ACDN. It means that when somebody calls from city to pbx ACDN and hangs up before the call is answered in PBX CDR doesnt print nothing. When somebody calls from the sity to SCR DN and hangs up before answering CDR lines are generated were is...

We make changes sometimes 3 or 4 times a week so doing XBK over modem every time takes a lot of time. Is PCMCIA memory card good place to save data? Maybe somebodys data corrupted on PCMCIA or something? Looking for experiences with PCMCIA cards and Nortel.