Recent content by Jolagues

no nothing is being inserted. José Please let me know if this was helpful

I am currently running a mix of 4600 1600 and 9600 ip sets on all of my sets the call log works fine for external calls but on internal calls it is only showing 2 of the 5 characters. I have checked the 46xx settings file and it is set to a 5 digit dial plan. the call shows up with all 5 digits...

all you need is ip softphone José Please let me know if this was helpful

I would recomend N-focus it is a web based application. www.netlert.com José Please let me know if this was helpful

Unfiortunatly it has been quite some time since I have used BCMS and I dont remember. I use N-focus now. José Please let me know if this was helpful

BCMS actually logs into the switch and request data it is not automatically sent by the switch I would log into ASA using BCMS login and password and pull some BCMS reports. If it is working part of the day either the switch is disconnecting for some reason or there is a problem with the...

I currently do this in 2 call centers and have dont it in the past. i currently have this working on both an audix and a Modular messaging system. for over 800 agents. José Please let me know if this was helpful

yes I understand what you are trying to do and this setting will acomplish what you are this setting will only effect agent IDs all other stations will continue to function the same way they do now. José Please let me know if this was helpful

once that is changed the user will have to check all new messages then it should light when a new message is received. José Please let me know if this was helpful

from your title I am assuming the people that move are using agent ID's if that is the case then all you need to do is goto che change system paramaters features screen goto the call center system paramaters page and change message waiting lampe indicates status for from station to login ID...

I am currently using N-Focus in 2 call centers one has approximatly 500 users the other has around 200 users it is a very useful tool for basic call reports and is usually more then enough for most report requirments. The team at n-focus is very helpful and will usually allow a demo I would...

you should be able to purchase them from the same place you purchase the headsets. José Please let me know if this was helpful

if you have a call center with agent logins you could add a step that states that if logged in agents in skill xx + goto step xx a step that is after a stop step in the vector somewhere at the end. then add an agent with that skill all the customer would need to do is login in that agent...

No I havent figured it out yet. José Please let me know if this was helpful

I have not tried this but from what I can tell it should work. in step 7 route to an x ported extension set up a coverage path with the first path as a remote cov path to the outsourced call center. set up cov 2 as either your vdn again or at this point you might want to goto messaging and...