Recent content by johnwtek

I guess it's possible you have a problem, but it's hard to be sure. IIRC, the busiest queue that I worked with did have maybe 10% of the calls abandoned, but since we could find no problems testing, and callers had no complaints, we didn't worry about it. (Of course, these were all mostly...

The abandon time is important, because you want to know if your customers are getting tired of waiting for an agent to answer. If you have a lot of abandoned calls in the 1-2 second range, it may be a good thing, as this can indicate callers know that they will usually get through quickly, and...

Also, how about "Dial Access"? I've noticed that if I enable trunk dial access (to do test calls), they don't show up on our CDR.

Basically, an agent logs into a phone, not an extension. So, if an agents phone has bridges, only calls directly to the agent's phone's extension can be picked up from the bridge.

I've seen an 8410D look like that when it's station was set up as an 8403, for example. Check the station programming, possibly busy and release the station. Make sure the phone isn't defective. (Is this with all phones at the site, or just with one?)

A button like this "q-calls Grp: 48" will tell you how many calls, etc., are in hunt-group 48. But if your phone is a member of 2 or 3 hunt-groups, the button won't necessarily tell you which hunt-group the call is from. You will need to make your hunt-group name identify which...

Here's one that works, 2nd page of the subscriber screen. AUDIX Active Alarms: w Logins: 2 display subscriber 7240 Page 2 of 2 SUBSCRIBER CLASS OF SERVICE PARAMETERS Addressing...

Well, I just tried some of this stuff. I used a "btn-view" button to inspect the new buttons I made: "off-bd-alm" shows as "Off-Board DS1 Alarm". (Even though my R8 Admin's Guide describes that button with no mention of DS1. Typical.) But works great, thanks...

Also some trunk types don't allow dial access, even though you can set it to Y.

There's a couple of ways to transfer a call directly to voicemail. I have not tested, but it's possible one of these will make the header show the original caller. Here's the thread: thread690-649386

This does seem to work on our G3si (Rel 8), with Intuity Audix. Is it possible you just need to clear the message indicator, then leave a new message in the mailbox? That's because Audix only turns on the aut-msg-wt indicator when the *first* message is received. If you add the indicator...

Are we talking sound volume? The 302 consoles all have volume up/down buttons. Also, the operator should be able to adjust volume on the headset (plug-prong) adapter, like the Plantronics P10. Are you using a different console?

There's also the quick and dirty way. Honestly, this is one of the reasons I've rarely used a custom greeting in Audix. Just set your vm-box to use the &quot;system greeting&quot;. If you're away, or have SAC activated, the caller hears: <recorded-name> is not available.... If you're on a...

That just might be it. RONA set to 4 rings sounds kind of short. (We use 10, although sometimes the customer may hear quite a few rings that way.)

&quot;Transfer + go-to-cover&quot; is great for the attendant, who might be answering a call to a general incoming line. &quot;Transfer #6 transfer&quot; is great for an assistant who has answered a bridged extension.