Recent content by johnjose

You are right. Manually backup causes INI as well. Our new flash card is already on the way. Thanks, jj.

Thanks for response GHTROUT. To avoid every day INI we removed OL 43 from DROL, so this is our OVLY PRT: REQ prt TYPE ovly OVLY SID 1411 BKGD 044 PBXH X TODR 23 DROL 034 038 060 135 MULTI_USER ON Unfortunately DUMP LD43 is still started everynight a cause INI due to HW...

1.How to print out Daily Routine setup ? 2.How to switch off Daily Routine ? Thanks, jj

CC rel.6. Is there any way how to use Skillset Service Level Intrinsic in a script ? To create variable with formula calculating SVL or something similar? Thanks a lot, J.

Are every IP Phones 12XX backlighted - I mean 1220,1230,1240,1250 ? Thanks j.

Thanks a lot for your help. As Application calls can be queued in various skillsets I would prefer to create my own formula for our Application. Can you advice please how to do that? Thanks jj

Hi, We need to create Billboard for an Application: Calls Answered/ Calls Offered *100. It means without Calls Abandoned as are calculated in %Service Level. Thanks, j.

Thanks for response, our problem is that programmable keys 0-3 we need for ACD, SCR, NRD and MSB. Next keys seem not to be programmable. J.

Hi, Is there any way how to programm ACNT key on the 1220 Phoneset? Thanks, J.

PERRYPJ, thanks for answer. So far supported Symposium based Contact centres, so a little bit confused how it works. Does it mean every Agent can use every login number in a IDLB/IDUB range to log into the ACD, defined under key 0 ? Thanks, J.

No Symposium just M1 opt11 ACD queues. How to create login numbers for Agents to be ready answer ACD IN calls? Please advice. J.

Does anybody use IP 1220 sets for Agents with Headsets ? We notice trouble.... NotReady key pressing switches off Headsets. Is it normal ? Many thanks for your advice, jj

We use IP 1220 + headsets for our Agents. The trouble is that after pressing Not Ready key headset feature is not working (is switched off). Thanks for help, j.

Hi, How to access setup please - COLOR*SET is not working. Many thanks, j.

You need to add NRD code column in your Copy of Agent RTD. j.