Recent content by John Tel

You could add a second CU for the additions with SCN as an alternative.

We have a customer whose corporate is pushing Teams and Teams phones. The customer is wanting a new on-prem IPO coming from old Nortel Option 11 installed in the early 90’s. Due to internet outages and integrations with their Emergency Notification System (Valcom) tied into building systems...

In short, overflow your group to another sequential group with only your phantom user. Your phantom user should be unconditionally forwarded to your AA shortcode.

Thank you!

Support chat said it wasn’t available yet as of this past Monday.

You are limited to the cables and length that comes with the units. They should be shielded and the proper length for timing purpose. You can test over the Cat6 but I would expect major issues since they are 150ft. You could throw a CU in each IDF for the analog expansions and SCN them...

You can use a Valcom VMT-2 of an analog port set as a page speaker and add that extension to your dial paging group. The output of your PagePro is likely analog where the output of your VMT-2 will replace. With an VIP-801a you can take that analog audio feed in and multicast back to any Valcom...

So that you know for sure, take a butt set before the IPO and on the Cox dmarc to see if the issue will replicate with the IPO out of the loop. If it does then the issue is with Cox and they need to address it. If not, changing the VOIP extension TDM>IP Gains and IP>TDM Gains to something like...

Just replaced a Phone 30 presenting the same symptoms at a nursing home. Customer changed a UPS and it never came back despite efforts.

Clink can do it. You just have to get the right person. We still have pots at some customers directly from the CO on copper that are from Brightspeed/old Clink and I know for sure they can do disconnect supervision. Any provider can do it, you may just need to go up the chain though.

If the primary site has the only trunking, then that's where the ICR is built pointing to your extensions at whichever site they are at.

There could be a problem on the PRI with a B channel or multiple B channels where you are seeing the audio issue. Since you mentioned incoming calls, are the calls coming in ascending starting on channel 1 and outgoing descending starting on channel 23? A second “working” call would likely come...

I would check the trunk before the IPO to ensure it works properly. I’ve seen some crazy things from telco especially on ONTs in the past.

ACR is by Xima and doesn’t require the CTI license.

Media Manager will give you an option to store the recordings for 30 days. https://documentation.avaya.com/bundle/AdministeringIPOfficePlatformMeidaManagerR11_1/page/Overview.html