Recent content by joembass

It didn't work. First, I deleted the 1010 numbers in the 'Inserted Digits' field on Route-Patterns 1 & 4. Within 30 minutes people were calling me about not being able to make long distance calls. I then returned everything to the way it was before. Then I went to Route-Pattern 1 and deleted...

Hi TivoNut, No. Users are not dialing the 1010 number. The 'system' is evidently automatically inserting the 1010 acces number when the offnet by dialing 9. So, if I understand you correctly, the ONLY thing I have to do is just delete the 1010XXXX in the "Inserted Digits" field? The only...

As a side note, to my 1010 dilemma, I wanted you all to know that I have already done the following; Reconfigured Route-Patterns 1 & 4 (The ones with the 1010 routing) to be identical to Route-Patterns 2 &3 , and deleted the 1010 numbers in the Inserted-Digits field. This did not work, but if...

Thanks Mike. I'll look into Spectracorp. I've read lots of your posts, and have learned a lot from them.

Thanks bdelmar & Dunstan. I'll try this and get back to you both. joe

Do I remove the 1010 numbers and leave all of the other sttings alone?

How do I remove the numbers?

We switched our Hospital over to SBC thais past January. However, we are still getting bills (to the tune of $1,700.00) per month. SBC says the problem is in our Definity setup. I looked and sure enough there seems to be a proble, but I don't know how to get rid of it. I have 4 route...

We have a Definity G3V3. Our Hospital has a Home Health Agency which requires their phones to be answered 24/7. The Home Health telephone number is published in the phone book, but when people call after business hours, I need the incoming calls to automatically be forwarded/diverted to the RN...

We recently had the same problem. I changed out consoles, cables, handsets, etc. Would you believe that someone had already switched out the ORIGINAL handset with a 8400 series handset before they called me, and that was the problem. The 8400 series handset has a square mouthpiece, and the...

Hi All, Newbie here. I've read over 250 pages of the archives hoping to figure a way to login to the telephone computer remotely, via modem, and can't seem to figure it out. We'running G3V3i.04.0.058.1 software. I know the telno for the telephone computer, but don't know the settings for my...