Recent content by joed7070

I had this happen once and did a soft reset, #728 and then the second carrier came to life.

Hi, I think the issue might be that those ports are covering so they are going to cover regardless of the forwarding. What you might try doing is setting the cover buttons to delay ring or changing them to secondary cover with a delay. The programming code for the cover button is: *40 plus...

Thanks everyone for your input. To answer some of your questions, there is nothing blocking heat which I too am very aware of on these. The ETR card issue concerned me so I replaced them, but will check the dates just in case. Ken1713 mentioned making sure the common channel is not in the...

Thanks Merlin Man. I will consider this, its just that the system may stay up most of a day before letting go and they will never let me leave it like this. Plus I am a distance away from the site. It is a great idea though. I just need to be closer and have a customer a little more willing...

Hi all, Yes the whole system locks up. In some cases if you are in the middle of a call, you can actually finish the call while everyone else is dead, and then upon hanging up your phone, you cannot place another call and join the ranks of the dead. I am really thinking the T1 card is the...

Hi Pepperz, Thanks. I forgot to mention that I already replaced the processor and both ETR cards as well as flip flopping the power supplies. I reseated all cards. I really think the PRI programming might have something to do with it, but I really don't know why. It's just that we had...

Hi, is it outside calls only or inside calls too? Do you have copper lines feeding this or a T1? Can you tell which outside line(s) actually ring back? All or specific ones? If you have not done so, you could label your outside lines under the label feature and give each line a distinct...

Hi All, I have a MAGIX in the field carded as shown below and at least once or twice a day, the whole thing goes down into a dead frozen type mode. There is no red warning light on the proc, the T1 card is still yellow (active) I don't recall what the mail did, but repowering it will bring it...

Hi all, Is there an easy way to tell if an intuity audix I have has C-LAN integration just by looking at it or do I need to power it up and get into it? For example, certain boards on the back. It is a UNIX unit, not an LX. Once in, where would I look? Thanks! Joe

Is the system full auto attendant or live answer during the day?

I recall that with Merlin Messaging 2.5 and Magix 2.2 and up, the user would now see the number of new and saved messages on the LCD display. Also, the mail seems to pickup much quicker when you dial 770. Must less of a pause. I think beginning with R2 you could increase to a max of 12 ports...

Hi All, Thanks to MerMan and Pepperz, I think the AA in front seems to be the only way to do this as with all members logged out, they simply go into queue with the delay announcements. Currently, I use the day greeting as a "header" saying, please wait for the next available rep and then...

Hi All, I have a call center type application with a DID that hits a calling group set to simultaneous ring. (MAGIX R3, Auto Login). The usual delay primary and secondary stuff with a "#" out to group mailbox and a time based overflow of 600 minutes all works fine by day. The question is how...

Hi all, I am in a battle to win a job where I will install 52 MLX-10DP phones hanging off of the latest 2.2 MAGIX and a Merlin Messaging 2.5. The reason for the MLX is for the Voice over busy announce. Telrad is sporting an ability to conference 8 outside parties. Is this true? Are they...

Hi all, I am responsible for maintaining backup hard drives for Partner & Merlin mails in the event a replacement is needed. I want to know if anyone has had any luck cloning one and if so, what product or method works best. This is for the Partner Mail R3. It is an older CP/M and CDOS...