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Recent content by jmac56
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CMS Reports
Hello I have a similar setup, my versions are slightly older but pretty close. My question was about the abondoned call rate, we show alot of calls abondoned and i think the timing is off for us. I'm just learning the CMS system. I think the phantom timer plays a part in this? I looked up the...- jmac56
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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dial by name very slow on incoming calls
Pretty new to phone administration but here goes, when calling our main # , you can press #7 for dial by name and after typing 4 characters of last name then # it takes like 20-22 secs to get to person? where do i start to look for a problem. In my case - my phone when dialing by name is...- jmac56
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
