Recent content by jimcoo

I don't have /var/vm/logs/msblogs in my MiCollab log files

Yes, I am using Advanced-UM. The licenses are ok...

Can you explain qmail/current? The entries in it do not correspond to times when voicemails were created. Thanks

Hello I have a 3300 with nupoint vmail 19.1.1.4.01 and we have an Exchange 2013 email server. Voicemail to email works for most of the users, but for a few it does not. I have tried deleting and re-creating the voice mailbox, and my Exchange engineer has revoked and then re-applied the...

I have to add that the static and poor audio is intermittent. The user will have several days of poor audio, but then have several days of good conditions...

We have a 3300 rel 8 sp3 MBG is 10.1 phone set is 5340e and 5330e One of my teleworker users gets static and poor quality on phone calls, so bad that call quality degenerates and they can't hear each other. I assumed they have a poor connection in their home, but they say they have another...

We finally got this to work - I don't know all the details because I am not the exchange guy in my company. But I know he did not implement the recommended throttling settings. The last thing we changed before it started to work was to make sure the LDAP settings were correct.

Thanks - I configured the SMTP forward for one mailbox and it worked like a charm. But people want me to get the Advanced UM working with Exch2013...

We have a Mitel 3300 with nupoint build 19.1.1.4.01 We had it configured to send voicemail to email. We upgraded the Exchange server from 2007 to 2013. We changed the ip address and port to match the new server but the voicemails don't go to email like they should. Any details we might have...

Yes, she was increasing it to MAX every time! Thanks

One of my users has a complaint that the volume on her 5330e phone is too low. So she increases it, but the next time someone phones her, the volume has gone back down. Is there setting for default phone volume, or does she just have a wonky phone? Jim

I fixed this by disabling SIP

I have a Polycom 8000HDX. About every 5 minutes, there is a connection attempt that briefly shows up on the screen It says 'IP SIP.1005@x.x.x.x' where x.x.x.x is it's own IP address. It's like it is attempting to connect to itself. It is annoying the users. How can I fix this? Thanks

One of our partners is unable to send us email messages. When their message arrives I see is SMTP Server: Error storing received message in the Domino log Our Domino is at v 8.5.1 FP2 The NDR says: #5.0.0 smtp; 554 Error writing message to safe storage; message could not be stored to disk...

Thanks for the comments, but it turns out that there is a hardware issue with the new firewall. So right now the old firewall is back in place, all phones are working fine, and we are waiting for parts to arrive....