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Recent content by jhime
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Nice Analyzer info. anyone?
Defjon, NICE Analyzer uses the External Call History feed from CMS to provide cradle-to-grave reporting for ACD calls on the Avaya Contact Center Software. Therefore, by default, when a call enters an IVR it is no longer considered an ACD call and CMS (and by extension Analyzer) will not...- jhime
- Post #3
- Forum: Avaya: CM/Aura (Definity)
