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Recent content by jhentz

  1. jhentz

    Tree Incomplete

    It worked! There were two menus down near the bottom of my tree that didn't have any paths. As soon as I fixed that it was fine. Thanks again!
  2. jhentz

    Tree Incomplete

    Thanks Curly, I will try that in the morning.
  3. jhentz

    Tree Incomplete

    We have a CallPilot 150, super simple setup...two greetings, one small tree. I was trying to change our greeting tables before the holidays when I got a warning that our tree is incomplete, so no changes to the table would be saved. Sure enough, when I go to the Tree Admin screen, it says that...
  4. jhentz

    Callers can't access Company Directory

    First, many thanks for helping me sort through this! I appreciate your patience! Are you saying that my main menu is not part of the CCR tree? because that's where I make changes to it. Here's the way it works: The phone rings and is answered by the voice mail. The initial greeting says hi...
  5. jhentz

    Callers can't access Company Directory

    I'm not sure how else to explain it other than the way I explained it in the original post....if I hit # from the main menu, it works. If I go into the sub-menu ("if you know the name of ther person you are calling for, dial 3") and try to use the company directory from there ("for the compnay...
  6. jhentz

    Callers can't access Company Directory

    It is enabled...and it works fine from the main menu. It just doesn't work from the sub-menu, which is the problem.
  7. jhentz

    Callers can't access Company Directory

    It's a CallPilot 100, running version 31.10.35.22.
  8. jhentz

    Callers can't access Company Directory

    I've never seen a place to set any options for the # ...I thought that it was one of those things that is set by the system (# = company directory) and I have scoured all of the menus and see no reference to it anywhere. Can you tell me where to look? Thanks.
  9. jhentz

    Callers can't access Company Directory

    We have an odd problem with the company directory on our CallPilot 100...if a caller follows all the prompts ("if you know the name of the person you're calling for, press 3"...then, "for the company directory, press #") when they hit #, the system pauses for a sec, and then says, "exiting the...
  10. jhentz

    new local area code is restricted

    Scratch that! I found them! Thanks again for your help :)
  11. jhentz

    new local area code is restricted

    Thanks -- I'm 99% sure we are using line filters because the restriction is identical for everyone in the building. I just can't find the override tables...I've been through the programming menus a bunch of times and they're totally eluding me.
  12. jhentz

    new local area code is restricted

    Our Norstar MICS has always been restricted to local calls, and we use *68 when we need to call long distance. I'm almost certain we're using filter 01...my question is, how can I add an override for a new area code? The system thinks it's long distance so it won't let my user dial out. I know...
  13. jhentz

    Callpilot User calling in from Europe

    Of course, as soon as I posted this (after days of looking) I found the answer. (It's 88 instead of **)
  14. jhentz

    Callpilot User calling in from Europe

    I have a user who is currently in the Czech Republic and wants to call in and change a greeting. However, in Europe, he can use the * key, but if he dials ** it doesn't register. Does anyone know of any other way to get into the mailbox options without dialing ** ? We had a workaround that we...
  15. jhentz

    Callpilot 100 deleted messages keep returning

    Thanks -- I did try what they tried (creating a COS with a short retention time). I set it at one day, but after the weekend they were all still popping up. The crazy thing is, after the long weekend they appear to be gone. I don't know why they would purge in three days instead of the specified...
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