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Recent content by jhenke

  1. jhenke

    Dterm IP Save IP address

    Are you making sure that the phone isn't set to DHCP? That is all I can think of is that it isn't set a static IP so it isn't keeping the change you are making. You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  2. jhenke

    NEC AD40 setting clock

    If you are a system manager of the voice mail (can change mailboxes and greetings) then you can go through the system manager options and change the time on the Voice mail. I think it is under "Would you like to change the system schedule?" You hit one for yes and it will say something about...
  3. jhenke

    Dial zero no longer works

    You need to find out if zero is an actual number, or if it is just forwarded to another virtual number. If zero is an actual virtual number, then make sure it is on the receptionists phone and ringing. Also try the do not disturb and cfa cancel on the operators buttons. If zero is forwarded...
  4. jhenke

    NEC IVS 2000 Trying to set all/CFW outside system get RST

    do speaker * 1 speaker; speaker * 2 speaker; then try to set call forwarding. You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  5. jhenke

    Mute Soft-key won't indicate activation

    I don't think the 2000 flashes at all. I know the 2400 flashes when the mute is enabled, but I dont think there is any way to have the softkeys flash when enabled on the 2000; hopefully someone will know a trick to turn them on because it has bit me once or twice troubleshooting. You can talk...
  6. jhenke

    Programming DSS for dummies

    The first command you want is 96, it tells you which console is assigned. Then step thru the first data starting at 00. Your second data is what extension the DSS is attached to (you should see 100 for your receptionist). Remember which two number are displayed for 100, then in 97 those two...
  7. jhenke

    NEC Elite IPK - VM doesn't P/U when caller uses Name Dirctry

    speaker, dial 43 (default CFB/NA code), and dial the VM pilot number; should clear the problem. You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  8. jhenke

    Call forward NA Multi ext to same VM ??

    The reason I asked about the Voicemail is because there are several work arounds: transaction boxes for the virtual numbers (AD-8, IM-16, AD-40, AD-64) which can either point to the primeline or to a group box, in the AD-120 you can point a call processor to another users greeting, so you could...
  9. jhenke

    Call forward NA Multi ext to same VM ??

    What kind of VM do you have? You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  10. jhenke

    MATWorX32 Can Not Connect

    Get a Hub, put the switche and the laptop/pc on the hub (make sure that both the phone switch and laptop/pc are off the network), and try to connect (you might have to specify an IP address in your computer if you use DHCP on your network). If you can connect through the hub, don't put the...
  11. jhenke

    MATWorX32 Can Not Connect

    Sounds like the network to/from you phone switch is having some issues. Try to ping the IP address you have saved under the MATWorX profile. Do you know CAT Mode programming? If you do you can look up the IP address of the switch (0B00) to make sure the address didn't change/default. You can...
  12. jhenke

    MATWorX32 Can Not Connect

    How do you connect to the PBX? Dial in, LAN, Direct Connect? You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  13. jhenke

    PBX vs. Key System

    The better question to ask is: What features do you/your company wish to have? Key systems can be limited by their features, and PBX's don’t have all the Key features. You need to figure out what you/your company need/want from a phone system, and then you can figuratively compare the...
  14. jhenke

    NEC 2000 IPS VOIP expansion

    ctvi you caught me with my pants down, completely forgot about the extender, and forgot to mention you have no system features with CFA off-site. I do agree with you about the VOIP. You can talk about us, but you can't talk without us. http://www.bbns-va.com/
  15. jhenke

    NEC 2000 IPS VOIP expansion

    What you would do is take the users current extension out of command 10 (hardware LEN's) and move the extension to command 11 (virtual LEN's). That way you can still call the user on your phone system (leave the Voicemail box as is so people can transfer out of the voicemail to his extension)...
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