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Recent content by jgonzalez77

  1. jgonzalez77

    Calls going to wrong extension

    Sorry, I guess I wasn't clear. When people call in, they reach the auto-attendant. The greeting states, "if you know your party's extension, you may dial it now, for a dial-by-name directory, press *2". Those are the only options, is what I meant. Thanks!
  2. jgonzalez77

    Calls going to wrong extension

    I don't know that there are specific extensions that are problematic, probably because people don't always raise the issue. but yesterday a caller dialed 31 and landed at 39. We don't have anything in AA that begins with a 3, we only have a prompt to dial *2 for dial by name I accept that it...
  3. jgonzalez77

    Calls going to wrong extension

    Hi All, We have an IPO 500, R8 (recently upgraded). We are getting complaints from callers that when they call into the system and they dial an extension they connect to the wrong extension. For example, a caller this evening called in and dialed x31 but ended up at x39. The person at x39...
  4. jgonzalez77

    Are SIP endpoints and IP endpoints the same?

    Just want to give Kudos to this thread and GhostZman. I've been struggling to get a Polycom 7000 to register on our IP Office 500, Bought the 3rd party SIP end point license, upgraded the firmware on the polycom.. nothing. The issue was that someone else had created the extension before they...
  5. jgonzalez77

    VM to Email quit working

    Had a similar problem the other day. The email server settings had changed so in addition to changing the server settings in the VMPro email settings control panel, also check the MAPI profile (Control panel -->Users--->Mail--->Show Profiles) and check to make sure the user account is valid...
  6. jgonzalez77

    voicemail to email on hosted exchange.

    huh? what "machine" are you talking about?
  7. jgonzalez77

    VoiceMail Pro upgrade to R8 problems

    Thanks for the feedback and suggestions; 1 - There is no firewall enabled 2 - Yes, I verified all licenses are valid 3 - No Screen saver or power saving features enabled 4 - No questions in VM Pro Just to be clear, this server (an HP Business PC), has been running voicemail Pro 4.2 without a...
  8. jgonzalez77

    VoiceMail Pro upgrade to R8 problems

    Hi all, recently upgraded the IP Office to R8 and upgraded Voicemail Pro to R8 as well (both were at 4.2). The IPO seems to be working fine, but twice now since the upgrade (3 days ago), the voicemail server seems to stop working. The services seems to run, and I can log into the Voicemail...
  9. jgonzalez77

    Polycom IP 7000 firmware

    I downloaded UC 3.3.1F (why would I not get the newer ones??). WhenI extract the download there is a sip.ld and sip.ver file, then there is a folder with a bunch of config files, like applications.cfg, region.cfg, site.cfg etc etc, then there is another folder called localization that has some...
  10. jgonzalez77

    Polycom IP 7000 firmware

    Hi All, a client of mine bought a polycom IP 7000, they have an IP Office 500 system, recently upgraded to R8. We also purchased the 3rd party SIP endpoint license. Struggling to get the phone to register. From what I've read here upgrading to the latest FW seems to be key. The Polycom is...
  11. jgonzalez77

    Embedded voice mail and general mailbox

    Thank you all! The visual voice method worked great. And yes, he was already a member of that group. The biggest problem was that this is a satellite office of one of my clients, so I am not there hands-on. And trying to explain something like this to people that really don't care to learn...
  12. jgonzalez77

    Embedded voice mail and general mailbox

    Ok, the phone already has visual voice, but it goes to HIS personal voicemail (he's at x205). I checked the source numbers for x205 and here's what's in there: V205 HMain So what am I doing wrong? Thanks!
  13. jgonzalez77

    Embedded voice mail and general mailbox

    I have a client that has an ip Office 500 on 5.0, they are using the embedded voice mail. I now understand why people here hate it. My questionis with the "General mailbox". They have a huntgroup (200), that rings at the receptionist. If she's not there to answer, the call goes to the...
  14. jgonzalez77

    Auto Attendant touch tones

    Hi All, I have an IPO 500 with embedded voice mail. The system is set up so the auto attendant answers. There are a few options; dial by name, dial 0 for operator, dial by extension. It seems that the system may be really sensitive to outside noise. Callers are complaining that they have...
  15. jgonzalez77

    Embedded VM transfer

    ^^^ Joe, that worked! It too me a while to figure out what you were trying to say, but once I thought it through, it became clear. Fortunately it's a small office so there wasn't a lot of extensions that I had to program in. Thanks guys.
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