Recent content by jglittle

Try pulling time from your network. My network guys have their Cisco gear pulling from a clocking source and I pull from them. My S8700 stays on track with the network thus computer time. Hope this helps, LittleJohn >>>------>

I don't understand where you're seeing "setup digits". It looks like from your trace that the call went through correctly. According to your trace it went over trunk 97 member 17 or the 17th channel. You may be running into a problem if this is a new trunk group from a different carrier. I...

Also on page 2 you can set the "Send Connected Number" to yes. ***Note: I've never used the US NI option...mine are all set to n and I always get ANI display on my phone sets. Hope this helps, LittleJohn >>>------>

Okay, here's my two cents worth. It sounds to me like you are letting people call into your switch to a specific VDN and then letting them dial a long distance number. I would strongly suggest against doing this. You could get into all kinds of problems, toll fraud, war-dialers etc. This...

Personalized ringing pattern is for the entire station. The only real control that you have over the individual line is ringer on or ringer off. Sorry. LittleJohn, >>>-------> Hope this helps, LittleJohn >>>------>

Internet Messaging is a whole new software package. I had been working on my company to buy it before we filed for chapter 11. I don't remember the exact quote, but it was expensive. Still, it would be a really cool toy. LittleJohn, >>>-------> Hope this helps, LittleJohn >>>------>

I would try to use the Personal Station Access (PSA) Associate Code, ours is *4. Go to the phone, on the keypad do *4(Station Number)#(Security Code)# (E.G. *41234#1234#). Sometimes phones forget who they are and what they're supposed to be doing. That should give it a little kick in the butt...

That answer is exactly right. I run a 200+ agent call center. All the information I have says that agent a will take the first call, then the timer is reset. Agent b will of course receive the second call. If your call flow is not working like this, then it is due to the kind of ACD that...

You might try setting up a COR like this. LittleJohn >>>------> CLASS OF RESTRICTION COR Number: 9 COR Description: Internal/911/No External/FRL0 FRL: 0 APLT? y Can Be Service...

Hello Dmouge, There is one possibility that I can think of, that is to find a report that already has that field, go into CMS Terminal (or use ASA) drop down to Custom Reports, create a new report and use Get copy of design. You will then have to find your report, the one that has the field...

DPhil, You are unable to "trace" an agent, only the station. However, if you are using systems such as eCAS(call accounting system)or CentreVu you can get most any information on an agent that you need. As to the COR question, when an agent logs into a phone that phone's COR no...

Hello Folks, I hope that one of you Citrix gurus can help me out with an issue that I'm having. I would like to install CentreVu(an Avaya product for Call Centers) into our Cirtix environment. We did this at one time and the issue was that on bringing up a second session of CentreVu it...

Hello sjforcum, Dlorrd's answer is exactly right, here is the reason. Auto-message waiting works just like the message waiting light built into the phone. The Definity will look at the phone before sending a message to light the message waiting light. It will ONLY send it once, err go, if...

Hello Bhodgins, As to your question about RONA. You can program a button on the phone to show RONA, but it is not agent specific. The button should be programmed as a "noans-alrt" and then the group(split/skill)number. When the light lights, the subscriber pushes the button and it...

I know a little bit about them, but like Brandaris I need more information. The information displayed on the boards is based on CMS. It will display basically the same info as a vu-disp button on your phone. There is also a computer program that is used to configure the light boards, and you...