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Recent content by JeffBe

  1. JeffBe

    Where does VSS store file associations?

    Try holding down shift before opening the file, you should get a window asking you how you would like to open the file. You could also look under Tools > Options, go to the last tab Custom Editors and see if something is listed for PDFs
  2. JeffBe

    AES add multiples devices

    You can import from Maintenance > Security Database > Import Make a text file with the following content and import it... INFORM1,16,500,510, INFORM2,Tlink,Tlink Name,** Service Type **, INFORM1,32,600,601,601,601,601,601, INFORM2,Tlink Group,Tlink Group Name,Tlink,Tlink,Tlink,Tlink,Tlink...
  3. JeffBe

    Call logs by ext

    TASKE Contact can give you real-time and historical reporting on agents/splits/skills as well as historical reporting on stations. TASKE Essential can give you real-time and historical reporting for stations. Both products provide inbound and outbound call information and include complete...
  4. JeffBe

    Mitel Call History

    SMDR is historical reporting only. These records are only generated upon call completion so you will never be able to use it for real-time. ACD events are in real-time however you will not get any call information from them.
  5. JeffBe

    Cradle to Grave Reporting Package?

    TASKE Contact includes this type of reporting as well with Visualizer http://www.taske.com/solutions/TASKEContact/TASKEContact.asp?name=visualizer. Visualizer not only reports on ACD calls, but can display cradle to grave reports for any extension whether inbound, outbound or internal. If anyone...
  6. JeffBe

    Plasma wallboard

    If you are already planning on changing from BCMS, you may want to consider TASKE Contact as well. There is an add-on component called DisplayCentral which is far more feature rich than traditional LED reader boards. Check out www.taske.com for more information.
  7. JeffBe

    SMDR Reporting Software - Magix

    I believe you will find TASKE offers all of the features you are looking for. http://www.taske.com/
  8. JeffBe

    how to transfer call

    Here is the pdf for Partner phones http://support.avaya.com/elmodocs2/partner_acs/r7/518457701_2.pdf
  9. JeffBe

    Displaying Stats from CM3

    jamesmatthews, You can read more about our company by visiting our website. From there, click on the Contact Us link. When calling, please select option 2 for sales, then 1 for Avaya. Simply mention this forum and your request as I have notified staff of our discussion and they are awaiting...
  10. JeffBe

    Displaying Stats from CM3

    jamesmatthews, The company I work for has been developing exactly this type of application as an addition to our existing product line. A beta program will begin soon and I would like to have someone discuss options with you. Please let me know if you would be interested and how we can get in...
  11. JeffBe

    CMS Outbound Call Reporting

    Outbound calls are not associated to a Skill/Split. I am interested in hearing input on this request.
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