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Recent content by JCCDM

  1. JCCDM

    Workforce Optimization (WFO) Calendar Statistics

    Hi All, I may be in the wrong area here and happy to repost if needed but looking for some guidance. I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc. One of these roles has the option to view statistics in the...
  2. JCCDM

    WFO statistics

    Hi All, I may be in the wrong area here and happy to repost if needed but looking for some guidance. I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc. One of these roles has the option to view statistics in the...
  3. JCCDM

    assigning UM standard license to mailbox that doesn't hav it

    it's a ring group created from the mivb and does not show in micollab. any ideas for that? thanks
  4. JCCDM

    assigning UM standard license to mailbox that doesn't hav it

    Hi All, I am currently having an issue for a customer who has created a voicemail box for a ring group so that when calls are not answered, the user can leave a message and the team will get an email notification with the message in it. When the customer created the mailbox, it was not...
  5. JCCDM

    Not Seizable Trunks

    Hi Guys, I am having an issue at the moment with one of the controllers in my cluster. All trunks in the PRI trunk group are showing as Not Seizable. I have reset the controller a couple of times with no luck. I have busied the trunk group and returned to service. I have also busied Cabinet...
  6. JCCDM

    Feature Failed trying to log into 69XX phones.

    Our license issue was sorted within a couple of days and the system was upgraded to version 9 and all issues were sorted. Thanks for your time.
  7. JCCDM

    Feature Failed trying to log into 69XX phones.

    Hi Guys, Having an issue with a new site that we have relocated to. Users are programmed on a controller that has been disconnected for the time being (ver 7.2) but are all resilient to another system in the cluster (ver 8.0 SP3 PR2). the new site is using 6930 handsets as well as some old...
  8. JCCDM

    Version 9 Migration tool

    Thanks for that, I confirmed that all those settings were already set. After playing around with it and checking some of the logs, I found that if I ran the migration tool as administrator on my laptop, it worked. not too sure why and this is the only box that has ever needed me to do it but it...
  9. JCCDM

    Version 9 Migration tool

    I have tried using the system username which should have access to everything. how would I check if it has the necessary rights?
  10. JCCDM

    Version 9 Migration tool

    Hi All, I am having issues using the migration tool to upgrade a box to version 9. I have just loaded a fresh install of version 8 onto a box and restored a backup. I can access system admin tool using the customers username and password but when I try and access the migration tool, it tells...
  11. JCCDM

    User templates not in IDS.

    I tried deleting a bunch of old templates that are no longer used. Certain templates still not available. I also rebooted the MiCollab last night and still no lock with the templates. any more ideas would be appreciated. Cheers, JCCDM
  12. JCCDM

    User templates not in IDS.

    I have checked and confirmed that each template has a role. tried doing a quick updates on the roles but still can't see them in Bulk user provisioning. I have noticed that we have quite a few user templates, is it possible that there is a limit to the amount you can have?
  13. JCCDM

    User templates not in IDS.

    Hi All, Weird one that you may be able to help me with. In MiCollab under bulk user provisioning, when I go to select the user template I want, not all of the user templates are available to select. I tried to create a new template but even that won' show up when creating the user. Any...
  14. JCCDM

    SIP Trunks Status

    hi all, I am trying to set up an MBG for SIP for a customer but I can't get a solid SIP trunk connection. On the SIP trunking page, it as a red X next to status with the reason: non-INVITE transaction failure. I have tried to search for the meaning of this reason with no luck. Does anyone know...
  15. JCCDM

    Migration tool from 7.2 to 9.0.1.23

    I downloaded the software version for 9.0.0.184 and it appears to let that one go through the rest of the setup options. I will be running the upgrade tomorrow so will update if it is successful / fails. Hope this helps anyone. Cheers, JCCDM
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