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Recent content by jcatsbc
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Silent Monitor
Yes - you will need key codes to set up ACD, but it is the only way I know to be able to silent monitor all calls. My customer specifically wanted to monitor outgoing calls- jcatsbc
- Post #4
- Forum: Nortel: Business Communications Manager BCM
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Silent Monitor
If you set up stations you wish to monitor in an ACD group, you can silent monitor all calls. You need to build ACD group and log station in. Set up station which needs to monitor as supervisor, and you will be able to monitor all calls (incoming and outgoing)of ACD members. You can log in...- jcatsbc
- Post #2
- Forum: Nortel: Business Communications Manager BCM
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Question on "record" feature
The voicemail system (Call Pilot ) has a record call feature. generally, the feature is disabled. You need to enable the feature in class of service. I would suggest also changing the message length parameter for the class of service - because the recorded call is stored as a message. If...- jcatsbc
- Post #3
- Forum: Nortel: Norstar systems
