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Recent content by JB69
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Cisco ICM and 3rd Party Chat/email
thanks megaco.... our apps are all browser (ie6) based.- JB69
- Post #3
- Forum: Cisco: Intelligent Contact Management (ICM)
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Cisco ICM and 3rd Party Chat/email
All, My company is thinking of implementing a Cisco ICM solution for our two call centers. We already have a home grown chat and email product that meets our needs. can i blend in our chat and email product into the ICM scripts for multi channel routing without having to buy cisco's chat or...- JB69
- Thread
- Replies: 3
- Forum: Cisco: Intelligent Contact Management (ICM)
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G3R Reusing call id's too quickly....
Wonder if anyone out there knows if there is a way to increase the time or number of calls before a specific UCID will be reused. We have cti implemented on two Avaya switches. We are using ct connect communicating with the MAPD card using ASAI...on one switch, we do not see the same ref id...- JB69
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
