Recent content by jazzyjo

Avaya found the issue. Our server name has the initials ntp in it. The server name was in the sync-it and when it hit the server name, the job would stop running. So - even though sync-it was there, it could never run. Avaya removed that part of the code and now it runs perfectly!

Well - the cron has it set up. 37 3 * * * /export/home/pserv/sync_it I am opening a trouble ticket again with Avaya to see why it keeps failing. Thanks for the help again. Joey Santora

Europe --- I have the synch_it in the export/home/pserv directory. # cd /export/home/pserv # ls bp5 iex5.old pso_menu rta_bp rta_tcs cons_auto multiKO2 qmonitor rta_geo sync_it ech negnum.sh qmonitor.Olog rta_geo.old...

We found the issue. I eventually got PSO to look at it, but they couldn't figure it out. They thought the data was there, but we remembered that this happened before to me in December. The header and footer in the skill report were the only things being sent. The UNIX date/time is off on...

Our Intraday Report in IEX has stopped showing the correct information for Contacts Actually Received. It shows contacts handled and abandoned, but those numbers don't add up to the Act Contacts Received. It stopped working one day and I've tried recovering intervals and days, but nothing has...

I want to pass the UUI from my Avaya PBX out over an ISDN PRI. I verified the circuit is set up to pass. I have send UUI turned on in the trunk group. My agents use an app that connects to the pbx via AES with CVLAN. They enter a speed dial and that sends the call out. We want the...