Recent content by jaustill

The Non Prime Broadcast Group was set by our vendor. I found out the Non Prime Broadcast Group number another line on the agents desk phone to a second extension for that agent. I am told the reason is so that a Hot Desk ACD agent that is on a call [ACD or other] will see the extra incoming...

Does an ACD Agent HAVE to be a Hot Desking User. If they never share a desk and always use the same phone does the Mitel system still REQUIRE them to be a Hot Desking User.

Probably not I am a Mitel admin newbie. Do you mean a nupoint ring group? This is what I can find for one of our Hot Deskers: On our Mitel 3300MXeIII MiVoice Business under "Call Rerouting" Number - 276 (The number refers to a Hot Desk ACDII agent (Mobile DN).) Call Rerouting - Day 1 Call...

I have set up a Nupoint Call Director Call Flow for all hot desk users. Everything works great as long as they are "Logged in" to a phone. If they are logged in when someone calls the extension and they do not answer the call goes to their voicemail. However if they are "logged out" their...

That helped a lot I found it so I am making notes here: In the MiCollab server-manager [ which used to be called the Mitel Applications Suite (MAS) ] under "Applications" select "MiCollab Client Service" next click the "Configure MiCollab Client Service" button on the "MiCollab Client Service...

I found it so I am making notes here: In the MiCollab server-manager [ which used to be called the Mitel Applications Suite (MAS) ] under "Applications" select "MiCollab Client Service" next click the "Configure MiCollab Client Service" button on the "MiCollab Client Service Administration" page...

Can anyone help? Mitel is no help at all.

Can anyone help? Mitel is no help at all.

thread1329-1755151: MiCollab Client to log in to ACD Skill Group. In an old post Daniel posted a solution, but I am unable to make it work, any suggestions would be appreciated danramirez (Programmer)(OP)17 Sep 15 09:05 IT IS available and we have it working now. We had hard time to configure...

thread1329-1755151 In the "server-manager" under "Applications" I selected "MiCollab Client Service" then clicked the button for "Configure MiCollab Client Service". Next under the "Enterprise" tab I selected "Default Account Settings" and checked the box next to "Enable ACD features in...

I tried this In the "server-manager" under "Applications" I selected "MiCollab Client Service" then clicked the button for "Configure MiCollab Client Service". Next under the "Enterprise" tab I selected "Default Account Settings" and checked the box next to "Enable ACD features in client" The...

How do I add it to the enterprise as being allowed to be displayed

I am new to Mitel, but have access to all of our servers. Is the account settings in "server-manager" and where do I find them?

How do I add ACD to MiCollab 7.2.047 I am trying to add ACD view to the Micollab client. I have setup ACD under MiCollab Client Service Configuration. The instructions say - The ACD view is an optional component for MiCollab Client. Is this an item to purchase or something that needs to be setup?

I think I found the table I needed, it is IMRECHST_SQL