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Recent content by janney

  1. janney

    Cisco 3905 Extension

    Hello, We are considering using Cisco Model 3905's as a replacement for many of our analog phone users. That said, after programming our first one for testing we noticed that the extension of the phone itself does not display anywhere on the screen. In CM we do not see a Line Text Label field...
  2. janney

    Phone Call Log times not synchronized

    Thank you, CDR shows 10:01:52a. So is it known (other than me, obviously) that the times displayed on the phones are to be taken as a general figure and should not be used for making any type of formal case with? I assume then that the phones are not presenting their data on behalf of the CDR...
  3. janney

    Phone Call Log times not synchronized

    Hello, We recently experienced a critical situation where a call was placed from one internal extension to another on two separate occasions and on both calls there is a time discrepancy of 11 to 27 seconds. We are currently running Call Manager 10.5 *Example* x1111 called x2222 on 12/19 @...
  4. janney

    PLAR rings IP phone every 10 minutes

    Mike, I ran into the same situation as well. After weeks of finger pointing I recommended removing the PLAR, therefore taking that piece out of the equation and having the vendor program the button to perform the dial instead. He did indeed find that it was a faulty board in the elevator...
  5. janney

    UCCX Desktop Supervisor

    Hello and thank you for the response. We are using LDAP and have given the user Supervisor priveleges, however when launching the Supervisor Desktop App it is also requiring us to launch the Agent Desktop App prior. This user will not be an Agent answering calls. It is just an AD account to be...
  6. janney

    UCCX Desktop Supervisor

    Hello, we have a Dept. that currently utilizes UCCX and they have recently added a new PC with a 42" Monitor (mounted on the wall) to be used to view their queue status by all during the day. They have created a generic AD Account and were in hopes of being able to simply give it Supervisor...
  7. janney

    How do I create a list of a Range of Ext.s to an Excel Spreadsheet

    Thank you for the response Whykap, however that is giving me every device that the Ext resides on. I need to only have the DN and its Description.
  8. janney

    How do I create a list of a Range of Ext.s to an Excel Spreadsheet

    Management would like a list of all users in a particular Ext. range. How do I create/export these out to an excel spreadsheet or .csv file? Thx
  9. janney

    7941 / 7961 Hookswitch Issues

    Thank you whykap, that's exactly what we were looking for. And yes, after comparing the hookswitch mechanism with that of the 79x2 series, it's entirely different. They beefed up the springs on the 79X2 series so it's obvious that there was an issue. Thanks again!
  10. janney

    CCUM soft phone audit

    I was not able to find a way through CM either, however I was able to get a report from our desktop engineers showing the last time that the Cisco IP Communicator App was launched from each machine that it was installed. I'm not sure how they did it and it took a while but I ended up eventually...
  11. janney

    7941 / 7961 Hookswitch Issues

    Hello, Just curious... has anyone had any issues with the hookswitches on 7941's and 7961's? To be more clear, we have had to replace approx. 1-3 phones per week. The symptoms are that when picking up the receiver, there is no dial tone. On an inbound call the call cannot be answered unless...
  12. janney

    MWI mysteriously appearing on Extension

    Found it!!! ...and thank you both for your replies and getting me on the right track. Five months ago another site was brought onto our enterprise, of which there was a conflicting extension range. I found that there was an alternate extension assigned to a mailbox which was still using the...
  13. janney

    MWI mysteriously appearing on Extension

    Unity Connection 8 Hello all, I have a user who has one ext. assigned to her and does not have a voice mailbox assigned. However, on occassion the MWI will appear and remain on for an indefinite amount of time (could be a few minutes, hours, days). Then, by no action of her own, it will go...
  14. janney

    Scheduling Call Fwd of an Ext.

    Hello, we have a Dept. that would like to have their fax ext. forwarded to another ext. every Sat. from 12-5 and Sunday from 9-5. Is there a way to configure this to occur automatically? Perhaps with a schedule? I have set up the two Time Periods and placed them in a Schedule but am unclear as...
  15. janney

    Voicemail Box Last Accessed Date/Time

    Would anyone know how to find out when a voicemail box was last accessed? I only seem to be able to find the Creation Time. Thx Cisco Unity Connection 8.5
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