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Recent content by JanineLindstrom
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One-X Agent Recorded Greeting
I have an agent whose recorded greeting is not playing when receiving a call. We can play the recording through the Agent Preferences and it is fine. Then go to Greeting Triggers in System Settings and select the greeting and set Auto Play to For All Incoming Calls. When a new call is...- JanineLindstrom
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- Forum: Avaya: CM/Aura (Definity)
