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Recent content by Jameswhittakercon
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ACD Path Routing - Option to leave voicemail.
Hi, We have an ACD Path which routes through our Agent Skill Groups via Timers. The route is as follows: DDI (Local Number) > ACD Path (6222) > ACD Skill Group (1001) > ACD Skill Group (1002) > ACD Skill Group (1003). The initial route is answered by a RAD (Welcome Message) and then On-Hold...- Jameswhittakercon
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- Replies: 2
- Forum: Mitel Networks solutions
