Recent content by Jaimegu

Hi, everybody, This is the setup: Cisco 1720 IOS 12.1 Area0 serial0 encapsulation PPP IP 192.168.60.2/24 serial1 encapsulation PPP IP 192.168.62.1/24 Area2 fastethernet IP 192.168.31.1/24 1. I don't have loopback interfaces configured (I know they are elected as router ID. 2. All OSPF...

Hi There! We have a DID route to a Nortel DMS100 using MFC R2. We want to improve the link by upgradng signalling to EuroISDN PRI. Do you know if DMS100 can handle that (without SS7)? What parameters should we consider when doing this? (We have a lot of PRIs to Ericcson AXE, Siemens EWSD and...

Hi, everybody! The good news: We are growing! The bad news: Ran out of space in premises or nearby Apart from remote and convergent solutions, we think in a second call center networked... Because of lacking of vendor support (my all-time complaint), The question is: What should I buy (and...

Well, It's a good practice to share the solutions: After this huge headache: Here is the process: 1. They suggested changes in scripting to reduce SCCS operations. (no effects at all) 2. Some changes in Genesys: Upgrade to 7.0 (no effects), changes in softphone and IVR programs to increase time...

We have experienced inits after several loops fail or when a loop is restored repeatedly. It happens in Succession 3.0 and 25.40 (and happened in Rls 22, 23 and 24.30). Both PBX are 81C FNF. I have to mention that our loops are E1s. It is really annoying because we have over 45 E1s (some of them...

I´m using performance tool to create a history file. %commited bytes is increasing 0.35% to 0.7% daily

Sandyml: I was told Yesterday that CPP (Pentium II) has Fast Ethernet (100 Mbps Full duplex). Do you have a different idea?

Well: 1. ELAN is on a cisco sw. with 3 patch cords (2 CPUs and 1 SCCS). No uplinks. All ports are set to 10Mbps Full duplex. So SCCS ELAN NIC does. 2. I don't think is a NIC failing because the problem occurs in 2 different servers. On the CLAN we run MRTG, and we will put a sniffer just for...

We got a patch to increase those buffers in Meridian over 255 4 months ago. Both parameters are set to 2000 (they were 2 weeks ago in 4000 and modified by Nortel). They also modified NCR to 15000 (from 32000) and MGCR to 25 (from 720)

Hi there! We have frecuent problems with MLSM, which gets down and sometimes it also affects TFE (those times we need to startup or reboot SCCS). The message is: 41505 Major System Manager Service Service MLSM_Service terminated unexpectedly, rc=243 The problem is more frecuent in high...

TWM: I'm new to both Call Center suites and I may have some concepts that could be erroneus: 1. SCCS works over Windows and Genesys framework can work over Windows and solaris, which could be more stable. 2. Genesys can have hot standby and warm standby, but SCCS doesn't 3. Genesys have outbound...

SCCS 4.2 The expansion utility didn't work quite right, because the problem relies in the hard disk partitions.

Hi There! Due to resizing, We had to reinstall a SCCS Backup. Partitions in Active SCCS are 4x8GB, and partitions in Backup SCCS are 4x16GB. Our provider says we cannot restore a database from active server in this backup server so we are to lose all historic data, and type all configurations...

I'm also interested in this thread I read the topic submited by sandyml, but I still have some doubts in installing a client through a firewall. We have SWC, and we can get the TCP ports from the handbook, but Multicast is an important issue. How could I use the "fat" client thru a Firewall?

Thanks John, Great tip on shutting off Ring Gens! I guess it could help despite of having 90% on digital sets. I also think I didn't explain it well: We had to change a breaker so we needed the 81C to operate on batteries for a while. When the power came back (after 12 minutes), the...