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Recent content by JacobsIT
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IP Office Centralized Call Log - Location or Viewer
Well in this situation, the system is being blamed for "dropped calls" that I suspect were missed or were never made. Just a log might shed some light. I just pulled up the monitor and was blown away by the amount of information. 10/10 will use again! As you can see phone systems are not my...- JacobsIT
- Post #7
- Forum: Avaya: IP Office
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IP Office Centralized Call Log - Location or Viewer
That makes sense. Thanks for the quick response. Is there a log similar to what I was expecting... basically just a log of all calls? That seems like a basic feature, now that I think about it, I can't say the last system I worked on had that either. [ponder] I found a few options based on...- JacobsIT
- Post #4
- Forum: Avaya: IP Office
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IP Office Centralized Call Log - Location or Viewer
I need to investigate some claims that calls were dropped (or more likely as I suspect, missed). We have the centralized call log enabled, but I have been unable to determine how to view this log (or even where located). I found another post on this forum, but the only answer was RTFM. I have...- JacobsIT
- Thread
- Replies: 7
- Forum: Avaya: IP Office
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Avaya IP Office Softphone - Several User Presence Stuck as On The Phone
Presence has actually been working rather well on our IP Office, but there are currently 3 users that always show as "On the phone". The second portion of presence can and will be updated automatically (available to idle for example). The second portion can also be set manually with the...- JacobsIT
- Thread
- Replies: 0
- Forum: Avaya: IP Office
