Recent content by itsthephoneguy

The installation vendor did not do a network assessment before the installation but is doing so in the near future. We are waiting for the results with great expectation. Some users DO complain about the quality of the calls. They are part of an mpls network using ip phones almost...

Site A hosts the VMPRO server and Site B connects over a VOIP line to Site A for VoiceMail. Every user at Site A receives their message waiting notifications in a timely manner (almost immediately), but Site B can be delayed for hours. All phones at Site B are 5610s. Any suggestions on what...

I added a 91 to the prefix field on the PRI and the problem was fixed. Thanks for the input.

Thanks for the quick reply. I want to make sure I am following you correctly. If I add the 91 in the prefix field of my PRI line group, how will that effect [9] system short codes (I'm running 3.2.54)? And, most especially, I have numerous users with [9]Nsi202xxxxxxx user short codes for...

I am looking for a solution for call back to a number in the missed calls list of phone manager. Right now users try to right click and call back a number on their displays ex. 202-xxx-xxxx. But, the display reads incompatible. The documentation states: To callback a missed call: Click the...

The other system is a reverse 911 unit. I have the extension ports set as IVR. Specifics are: Use System Defaults, Hook Persistency=100ms, Disconnect Pulse Width=0ms. There was a suggestion earlier to change back to standard telephone. Should I try that? Thanks.

I have an IP406v2 with a Phone 8 of which I am using eight of those ports as IVR. There is an external system dialing out through the 8 IVR ports in the Phone 8. What is happening is the external device will make a call and try to disconnect, but it seems to be acting as a flash hook, puts the...

Does anyone know if there is a way to zero out of a hunt group mailbox with embedded voicemail? I know about *0 for user mailboxes (reception), but can something like this work with hunt group mailboxes?

jameshen Thanks for all of your input (both topics). I will give this a try and post the results. Thanks again...

jameshen You are correct. All VOIP extensions have Allow Direct Media Path DISABLED. This was done to stop a "Dead Air" issue on calls between extensions over VOIP lines. If a user called an extension over the VOIP line, ringing could be heard on both ends, but upoin connecting there would...

How will turning off 802.1Q effect QOS?

I have two control units connected by a voip line. When connected, if a user places a connected call on hold and then attempts to retrieve it, the user who placed the call on hold can hear the person at the far end, but the far end user can't hear the user who placed the call on hold. This...

On my multi site star configuration, I have a centralized voicemail. All aspects of the voicemail seem to be working correctly with the exception of General Mailbox passwords. I am using hunt groups at all of the sites as general mailboxes. No queuing, members, etc. They have voicemail...

I have a six site mpls star configuration. Three sites are "main sites" with PRIs and DIDs for the other three remote locations. In other words, the three remote location backhaul over VOIPs to the other sites on a one to one basis to receive calls. 80% IP phones (5610s). Calls from one site...

I am back hauling on a 406 over a VOIP line to another site to make outbound calls. Local tones are on. I can make local , LD calls and can receive calls. I can hear ringing in the handset for all outbound calls on land lines. I cannot hear ringing on calls to Verizon, Cingular, T-Mobile and...