aarenot wrote:
IPOKoolaid,
Could the phone use a group mailbox for its own MB, and use the user fwd to control the fwd to the AA?
To call the phone transfer or dial the group number, so it would go to the group MB but ring at the phone? WHile the user still drives the calls to the AA as...
I'd try running the debug utility. It shows you exactly what the voicemail system is doing. Its much better than trying to figure out what sys mon is saying.
Also, how are you routing calls to the AA? What does your incoming call route look like? Is your AA configured as a mdl or...
Point the incoming calls to a single user. Program a button with the Call Forwarding All Feature (Found in emulation/call forwarding all) with Action Data set to AA:<Name of Automated Attendant>
Works like a charm. I've had to do it for several customers. The only challenge is they lose...
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