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Recent content by IPOfficeKB

  1. IPOfficeKB

    IP Office KB Retirement

    Today we finally redirected the IP Office Knowledgebase address to the general Avaya support site. The IP Office site has existed in various forms since the late 1990s, originally supporting the SDX and Network Alchemy products that lead to and became the IP Office. Avaya has been through a lot...
  2. IPOfficeKB

    IP Office Knowledgebase Certificate

    ...it's back. The new certificate is good for another year. And hopefully IT have scribbled 'Oct 24 IPOKB cert' on a post-it note and won't lose it this time. No, I don't code the software. No, I don't design the phones. Please, don't shoot the messenger.
  3. IPOfficeKB

    IP Office Knowledgebase Certificate

    Oh the horror... In accordance with the Avaya fashion for letting certificates expire this year, the certificate on the IP Office Knowledgebase has expired. I've altered the IT team that look after these kind of things, so hopefully the issue will be resolved shortly. So rest assured, the...
  4. IPOfficeKB

    The IP Office Knowledgebase Website URL is now https://ipofficekb.avaya.com

    The address for the IP Office Knowledgebase has changed from http://marketingtools.avaya.com/knowledgebase to https://ipofficekb.avaya.com. The old address now shows a redirect page which we will keep in place until September next year to allow time for people to update any bookmarks and...
  5. IPOfficeKB

    Appreciation

    I've just been informed of the passing of Intrigrant, one of the truly outstanding members of this forum. He has been answering questions and assisting with issues for as long as the IP Office product has had a forum here and up until last month. Though his FAQs, that support will continue for...
  6. IPOfficeKB

    Anyone patching the 96xx phone vulnerability yet?

    The public statement from Avaya. TO: AVAYA SALES, PARTNERS, AND CUSTOMERS REGARDING: RECENT NEWS ARTICLES ABOUT AVAYA H.323 PHONE VUNERABILITY You may have seen or received questions about a security issue with certain Avaya desktop phones due to recent news articles. This concern is...
  7. IPOfficeKB

    Looking for opinions on Avaya Powered by

    Hopefully you clicked on the feedback link to tell someone. No I don't write all the manuals. No I don't code the software. No I don't design the phones.
  8. IPOfficeKB

    IP Office Knowledgebase Access Issues

    Some of you will know that I lurk here in my role as IP Office Knowledgebase maintainer. We have recently had two reports of people with valid Avaya support accounts (SSO log ins) being unable to use those to access the Technical Manuals section of the web site. Before I go and tackle our IT...
  9. IPOfficeKB

    Future IP Office Documentation CD/DVD Options

    I watch regularly. Thank you all for the stars, only need 1198 more to be a true MVP....
  10. IPOfficeKB

    Future IP Office Documentation CD/DVD Options

    Whoa there horsie. Let me stop those runaways before they causes damage. We have no intention of moving the IP Office Knowledgebase to PDF only. The questions were purely related to the downloadable "IP Office Documentation" version. Nor are we dropping the documentation DVD, just asking...
  11. IPOfficeKB

    Future IP Office Documentation CD/DVD Options

    A couple of weeks ago we had a meeting with two IP Office trainers to discuss various IP Office documentation issues. One thing that I picked out of it as it falls into my area was that they both access the IP Office documents by downloading the whole set of PDFs at GA and then using that set...
  12. IPOfficeKB

    IP Office Knowledgebase Search Issues

    A good idea and in fact a message page has been scripted, I just haven't worked out how best to deploy it on the site (except most definitely not a popup). "I'm pretty sure most users of knowledgebase don't look here." - even with my Avaya loyalty hat firmly on I would say more look here than...
  13. IPOfficeKB

    IP Office Knowledgebase Search Issues

    During the publishing of the IP Office Release 9.1 material, we upgraded the third-party software that the IP Office Knowledgebase site uses for its search functions. Unfortunately, at the end of last week it was spotted that searches for any word that consists of letters and numbers were...
  14. IPOfficeKB

    Knowledgebase shows 9.1 info

    Many thanks Peter, I'll look at that. Most (okay all) of the search indexes haven't been updated yet so will return a lot of page not found errors at the moment. That will correct shortly. However, I don't think that's the cause of the problem you're seeing so will investigate.
  15. IPOfficeKB

    Knowledgebase shows 9.1 info

    Indeed, well spotted. It is still work in progress with updated docs and translations still arriving and being posted daily. The target for completion is next Monday but the close proximty of Christmas vacations forced me to start early. We have changed some of the structure of how the site...
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