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Recent content by inter778

  1. inter778

    Avaya EMC/CCEM preferred agent

    Hello, Does anybody know how to make preferred agent option work on CCEM/EMC 6.4 ? What What we are trying to achieve is to use Preview Contact for outbound campaigns and we want to use preferred agent to make sure that only the agent that we've specified receive the specified work item. If he...
  2. inter778

    IP Softphone export of settings

    ktripp - yes it is, but when you have a free sitting ( the agent sits on different computer every day ) and with a call center of over 100 agents and PC's, it will take a while for a agent to have every computer configured, until then he have to repeat the procedure time after time, again and...
  3. inter778

    IP Softphone export of settings

    Sorry - I mean copying of the Avaya one-x Communicator directory in %APPDATA%\Avaya\
  4. inter778

    IP Softphone export of settings

    Thanks for the input ktripp. I've tested it with One-x and copying of the Avaya one-x Communicator - like in the other case all of the configurations are transfered, except that the agents need to rerun the Audio Tuning Wizard. Any ideas on how this can also be transfered ?
  5. inter778

    IP Softphone export of settings

    Hello, We are currently using R06.01.89 Avaya ip softphones on a free sitting environment. The problem is that the softphone needs to be configured every time an agent logins to a computer for the first time, which is not that great in a free sitting environment like ours. This is solved by...
  6. inter778

    Extended Pickup groups

    Hi, we are using an old G3 csi V11 Avaya PBX. We have an incoming line that rings on random station, and the agents should be able to pickup the calll with a FAC. It's working OK but the problem is that now we have around 60 agents and the maximum for a pickup group in this version is 50...
  7. inter778

    Problem with Auto-answer

    Hi, This is what we are doing - when an incoming call is received, the phone rings once then it's auto answered by the agent. Problem is that it suddenly stopped to work, and I cannot find a way to make it work again - I can make it to either auto-answer, but the phone doesn't ring once before...
  8. inter778

    Recording of transfered calls.

    Hi, We are using Avaya Definity S8400 with Nice 8.90 and we are trying to send calls after working hours to number outside of the call center. The question is, is there a way that those calls can be recorded in NICE ? P.S. For the moment the way of transfering calls is with route-to number in PBX
  9. inter778

    Route to another number if no answer

    Jaimediez - it's enabled
  10. inter778

    Route to another number if no answer

    Hi, Jaimediez and thanks for your post. 1. I've enabled Coverage of calls redirected Off-Net. 2. I've added the two numbers in change coverage remote 1 as 1 and 2 line. 3. I've added coverage path 2 , with point 1 r1 and point 2 r2, number of rings and rng is 2 and Busy and don't answer are...
  11. inter778

    Route to another number if no answer

    Hi, We are using Definity S8400 and in the moment we are transfering calls with "route-to number" rule to an external number. The question is - is it possible that if the opposite side is busy or doesn't answer after let's say 3 rings, the call is routed to another number ? Thanks
  12. inter778

    Problem with agents

    Hi there, I've checked the devices.wri, the extensions that the agents are using are added in devices.wri, but no AgentID is incoluded there at all, should it be ( i think no, since as I said no AgentID are included in this file, and the other agents are recorded just fine ). The tester lists...
  13. inter778

    Problem with agents

    nicetechie : I've tried that, and I've also deleted the group in Administrator, and recreated it after that, but it didn't helped. RoamingKiwi : yes it is avaya solution. As you know when you create a group in administrator, you can add channels and users that you want to be recorded. The...
  14. inter778

    Problem with agents

    nicetechie : yes, but it didn't helped
  15. inter778

    Problem with agents

    The group is added in scheduler and there is no error in the schedule, since as I said the same group was working before I've added the new users. In the monitor it looks like they are not even logged in - everything is empty. I'm trying to get the new version, and I've made an inquiry to NICE...
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