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Recent content by INFPAR

  1. INFPAR

    Dial by name

    Sorry I found it. It's the Ex Directory in the User.
  2. INFPAR

    Dial by name

    Is there a way to block a name from being found in Dial By Name? Like is it possible to hide the president's name?
  3. INFPAR

    Phone Firmware downgrade

    Your right. They did downgrade after all. Thanks
  4. INFPAR

    Phone Firmware downgrade

    We just bought a new IPO version 6.1(12) The phones that were delivered with it (9650) have the firmware 3.171b Our other IPO at version 6.1(12) have the firmware 3.110b Is IPO 6.1(12) compatible with the firmware 3.171b? Thanks for your advice.
  5. INFPAR

    Problems with Manager vs VM Pro synchro

    How come in my lab, if I rename a user, it automaticaly change the Folder name in the Account Folder of the VM Pro?
  6. INFPAR

    Problems with Manager vs VM Pro synchro

    No it use the Name field under the User tab.
  7. INFPAR

    Problems with Manager vs VM Pro synchro

    We are using IP Office 6.1(12) and VM Pro 6.1 (17). If I change a name in the NAME feild in the manager, it doesn't replicate in VM Pro. Any idea where to look?
  8. INFPAR

    VM Pro user entered invalide extension

    We are using VM Pro version 6.1 (16). In Auto Attendant we have a menu that propose a choice 2 that goes to a hunt group. But I want to block anyone who would try to dial the extension 2XXX. Any ideas on how I can do it. I've try with a condition test Condition and it's not working. Not sure...
  9. INFPAR

    Bringing back a deleted message VM Pro

    I know it's possible to bring back a deleted message by changing a parameter in the ACCOUNTS folder in the STATUS.txt file. Exemple: cea2f3d0,+N,N,N,MSG00479,{43f94e2f-7020-4a97-9d10-2d0818b9d467},M cea2fde7,+O,N,N,MSG00479,{43f94e2f-7020-4a97-9d10-2d0818b9d467},M...
  10. INFPAR

    Status on no answer (Hunt group)

    In my test hunt goup there is only one member and yes the voicemail is checked. For my test Voicemail Answer Time is set to 258 sec and this is working...
  11. INFPAR

    Status on no answer (Hunt group)

    We are using IPO version 6.0(14). We have some hunt group with no CCR. When an agent receve a call and do not answer, the status on no answer dones't work. The call rings for ever. The No answer Time is set to 18 sec in the user's call setting and in the Hunt group setting. Any idea why? Where...
  12. INFPAR

    VCM Channel Migration

    Thanks!
  13. INFPAR

    VCM Channel Migration

    We are using IP Office version 6.0(14). In system status we have a lot of this message: Attempt to use a feature for which no license is installed. License Type: VCM Channel Migration Does anyone knows why we have this. Doesn't seems like this is bugging the system...
  14. INFPAR

    Call Center Reporter

    Sorry we are at version 6.0(14). Is Call Sweet Live avalable with IP Office?
  15. INFPAR

    Call Center Reporter

    We are using IPO version 6.1. I'M looking for a solution for call center statistics both live and historical in and small community network environment. Our agents responds to the same hunt groups on any IPO. Any suggestions? Please not CCR...
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