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Recent content by hydroprogrammer

  1. hydroprogrammer

    ACD Problem

    Correction: I meant that the clerk wants the NSVC key, not the NCFW key on her 2616
  2. hydroprogrammer

    ACD Problem

    I have an Option 11 system with a dozen ACD agents for a customer ACD queue. At night the queue is ncfw to a remote cust service 1800 number. There is also a front desk clerk with a 2616 that has some customer help lines atdn to her prime dn. These customer lines are not part of ACD queue. At...
  3. hydroprogrammer

    EOL - Meridian Mail

    Nortel Product Bulletin P-2004-0155-Global from April 23, 2004 indicates that projected MM13 EOL is Oct 2009.
  4. hydroprogrammer

    Converting to IP Trunks

    I was considering installing an IP trunk between two option 11C systems. Does anybody know what is required to get this up and running? Both 11s are 25.40b and are connected using tie trunks right now. I am told that our network is QoS enabled. I think they both require a Media Gateway card and...
  5. hydroprogrammer

    M2216 Ringers

    Does anybody know of a way to get an M2216 ACD set to ring similar to a regular M2000 series phone? Right now it creates an annoying solid tone that all of the ACD agents appear to hate.
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