Recent content by HTRTech

It works! Thank-you, Thank-you, Thank-you!!! Occasionally I have more enthusiam then brains and took your advice and tweaked a couple of settings. Those changes appear to have worked and I will now run the system through its paces and look for unintended results. You mind double checking my...

Thanks Ok - Before I go off and really screw things up. Step One - Setup 771 as an Automated Attendant in Messaging After that I'm not sure. Would you give me a little more.

Greetings, Can someone help? I'm turning in circles trying to figure out how to setup a delayed auto attendant. I think I've got thing setup ok on the VM side, becuase I can call the VM Ports and hit my recording and my menu works. I'm having trouble configuring things on the Magix side...

Greetings, I did some digging and eventually found my answer. System - Spectralink Model - Phone Emulation Definity G3- TGD116 - 8410D DV Terminal Difinity G1, G2 - TGF116 - 8410D DV Terminal Merlin - Legend, Magix - TGF116 - MLX 16DP Here is a link to more documentation...

Greetings, Which Spectralink NetLink Call Server is compatible with the digital extenions on the Magix? Would I need a TDL card or will an MLX card work? Also, what Netlink phones will work too? Any help is appreciated.

Duh... Board renumbering not System Renumbering. Thanks to all who helped. The new board is working great. I will be testing system functionality through out the day, but it looks like everything will work just fine. Thanks

Powered Down - Replaced the card (016ETR with 016TTR) - Powered up - then the following System Renumber -> Default Renumbering Didn't work. Do I need to go thru and re-select a dial plan (In my case 2 digit) and then renumber?

DO NOT HOTSWAP got it. Power down - Replace card - Power Up - Renumber Thanks

What then is the maintenance>board menu supposed to do? It wouldn't surprise if you said nothing, I've seen Avaya implement menus that don't really do anything. Thank for tip about the board renumbering. I will need to double check my system documentation so I don't lose anything. I've...

Greetings, What is the procedure to replace an 016 ETR with an 016 TTR? I tried just powering down the system and swapping the cards but that didn't work. And I could never get the system to change from an 016ETR to the 016TTR. The 016TTR showed up in the inventory but I could change it in...

I would like to get comments from those of you who have had experiences with Avaya Unified Messaging. Basically, I'm looking for "The Good, The Bad and The Ugly". We are considering its implementation and would like some first hand user experiences as we explore this as an option. Thanks

Many thanks to those who have offered help. I spoke to the folk I got the processor from earlier today and they agreed to repair or replace. Just for those who may search the threads for this problem let me wrap it up with the following. (And don't have the ability to return the processor) -...

Tom, Thanks for the reply. Here's where I'm at now as always any suggestions are always welcome: - Two different processor (Legend R7 & Magix R4) - Frigid restart (powering down LtoR powering up RtoL) - Setup space renumbering (from operator console) - WinSPM version 9.0 - Reset both RS232...

Greetings, Here is my problem: I can't connect to my Merlin Magix R4 processor via the direct admin port. Here is some backgound: - Everything works just fine on Merlin Legend R7 - Everything = cables, adapter, etc. - Powered downed system L to R - Powered up R to L - Each time system comes...

Thanks for the tip. I tried to call Key Voice direct. Unfortunately, Comdial does not offer end customers and number they can call, rather you have to go through a dealer. Don't get me wrong. I know dealers need to make a living but I also believe in customer service. Granted the real...