Recent content by hokey817

My IP address for a remote database has changed within my UCS1000 IVR box. I have made those changes in the Host file, the config file and the tnsnames.ora file. The database is still not connecting. Is there another file that I am missing that needs changed? Thank you for your help.

Im sorry I mis-spoke, I was testing it and I was the customer. When I got to a Representative and the Rep hung up, I was disconnected also.

Thank you for your information, is there something extra that I have to do for it to go back to the VDN I have set in the Return Destination? I have it set up, but for some reason as soon as the other party hangs up, the call/trunk is disconnected.

Recently we have been asked to do an After Call Survey and I am having trouble implementing this. I have the survey set up and collecting data, but I am stuck on how to get the customer to this survey. We do not want our Customer Service Representative know that the call they are on is a...

I have had some problems with 2 Callmaster phones. About three times a day two agents would receive a call and the customer can not hear the agent, the agent then needs to hit the mute button to turn it on and the mute button to turn it off and then both parties can hear each other. I have...

We are currently looking into adding a new call recording device to our Call Center facility. We currently have a Definity G3siV11, does anyone have any thoughts on what the good systems related to easy of use and also dependability? Thank you.

Thank you GuzaPasha, I do have automatic crontab scripts that I run to print out on printers, but not to files, I would love to see them if you could send them to me, however, will that give me the capability to export them to an internet file.

I am need of a little help with my Avaya UCS100 (conversant/IVR). I am currently storing data on a certain call and need to relay this data to our customers. It gets very time consuming pulling this data off of the system and putting it on an excel spreadsheet or an FTP file. Is there a way...

We are having some problems with Centerpoint's Agent Assist software. There are a few of our personnel that run other applications that are being affected by Agent Assist. Does anyone know what microsoft files that are registered when installing Agent Assist on PCs? Thank you for your help.

We have a Definity G3si and are equipped with skill based routing. We have a number of agents that take different types of calls and depending on the call needs to answer it a different way. Sometimes the agent does not look at their display on the phone and answers the call incorrectly, is...

Thank you for the heads up. Do you know if the next release will be able to run on Citrix or do you know if there is a way around it?

We are starting the process of transforming our current network into a Citrix environment. A few of the computers in the company currently run CentreVu Supervisor. Does anyone know if CentreVu can be ran on this kind of connectivity? If this is not possible is this an upgrade in software or...

TelcoTech why don't you monitor her and see if you hear the beeping also? If you don't hear the beeping just change part of the phone and tell her that you monitored her and the beeping went away and she should be fine. I do that alot with some of our agents here that complain of phone...

Recently I have busied out a T1 in a trunk group of 4 T1s. We are now getting complaints from customers receiving a network announcement saying "your call has not been completed, please try your call again." I am confused as I assumed that the network would see these trunks as being busy and...

Thanks for the help!! This is exactly what I was looking for.