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Recent content by hitc9

  1. hitc9

    IP Office 500 not providing DNIS to CTI connect

    Thanks to everyone for the help. I will do some diagnostics - I have enough background info for now.
  2. hitc9

    IP Office 500 not providing DNIS to CTI connect

    Thanks again - that's exactly what I was doing before I read your message. Link for IP Office 9.1 (requires login): https://www.devconnectprogram.com/site/global/products_resources/ip_office/releases/9_1/index.gsp
  3. hitc9

    IP Office 500 not providing DNIS to CTI connect

    Thanks @intigrant. Also, the Incoming Number field is populated according to IP Office Manager. Do you have a Command line TAPI client I could try?
  4. hitc9

    IP Office 500 not providing DNIS to CTI connect

    Let me Google that for you. ;) "DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. It's a common feature of 800 and 900 lines. If you have multiple 800 or 900 numbers to the same destination, DNIS...
  5. hitc9

    IP Office 500 not providing DNIS to CTI connect

    I have an Avaya Office IP 500 which uses a CTI Connect plugin to send incoming call data to our CRM system. When I turn logging on for the CTI, I can see that ANI has all digits but the DNIS field is empty. However, as far as extensions go, they show the correct DNIS information. Is there...
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