Recent content by highmeh

Very disappointing! So only digital sets support this? Thanks for the answers all

So we've just opened a small call-center practice in our office. Things are routing perfectly, but its getting a bit confusing for folks who hear the call center hunt group ringing and dont realize its not their own phone (I know, I know...). We want to set up a distinct ring for the hunt...

derfloh - thanks, thats exactly what I had. I appreciate the confirmation!

Can someone make sure I'm on the right track here? Our goal is to add a condition in our flow that we can add off-the-cuff early closures (sometimes, often before a long weekend, we'll close shop at 2 or 3pm). Our current flow is as such: Start Point --> Check holiday --> Check business hours...

How often do configs back up? It was up for about 45 minutes before I pulled the plug

Now for 1000 points, can i keep the features i set on after the phone reboots? I unplugged it and it went back to normal.

EXACTLY what we needed. Features -> Call Settings -> Withhold Number <ON>. User rights method didn't work, with either NW or .W, voice provider confirmed they aren't forcing caller ID. Easy fix. Thanks all!

Its a T-1 PRI, i added the codes you suggested but I still get outgoing caller id. Screenshot attached, did I miss something?

We have carved out a section of business that includes a customer service call center. Our default configuration is for IP Office to send our main DID with outbound calls. We do not want customer service calls to include an outbound caller ID, because then customers will see our main office as...

We have hunt group set up with queuing. We expect during peak times for callers to be put in the queue (with announcements) while agents take other calls. Is there a way agents can see the number of calls "waiting" in a hunt group queue to interact with callers appropriately? It would be helpful...

Ah brilliant, I didn't realize the description field could be typed directly. That works perfectly - thanks as always Avaya folks!

Hello all, We have a DID that goes into a "call tree" I've created in Voicemail Pro. After a recording, the call tree asks if they want English, Spanish, or "other" languages - is there a way to tag their answer in the caller ID before rolling it to the agent queue? I'd like the call center...

Thanks folks. We're pointing a toll-free number at a DID, so a new ICR+Tag label going to a hunt group seems like the winning way to do it. We do use a PRI so that should be a cakewalk. I appreciate the help!

We currently have one "main" line and are looking at purchasing multiple toll-free numbers. Each toll free number would be provided to a different client to give them a customized/dedicated feel. We are then looking to have our IP Office (500 v 2, R7) determine which number was dialed and route...

Thanks amriddle & vztech - changed the login code to the extension, used *35*XXXX*YYYY# where X=Extn and Y=Logon, worked like a charm. Starred both your posts. Thanks!