Recent content by highfive

This is also easy for a customer to do if they have call 3-way calling on their phone and then happen to place a call and hit the flash button or don't hang up long enough and then dial your number again it will initiate a second call that will end up in your center to 2 different agents

If what you want is for calls to your DID numbers or some LDN to come in on it you should just be able to request the LEC to point those numbers to that PRI if that is what you are asking? Just need to be aware of how it is setup as far as how many digits are being sent and the COR of the...

Depends on what info you are sending to the PSAP and how? do you have some e911 server with all the station location info being forwarded to them or some other setup like that or are they just getting the station extension?

I use BSR on a fairly large scale over both dedicated and PSTN circuits without any issues. The BSR checking needs to be over an IP(dummy trunk) or Dedicated trunk but the voice interflow can go over the PSTN just fine. There are some things to watch for as inbound toll-free traffic from a...

Are you sure it's not a trunk to trunk transfer issue?

You should be able to go to "Change ISDN public-unknown-numbering" Narrow down the extension range to whatever you need and should look like this you can replace the whole CLID by putting all 10 digits you want to send in the CPN Prefix field Ext Ext Trk CPN CPN Len Code...

Don't know what version of software you have but if possible have you done a "list trace vector" to see what is happening? what does happen does it just ring forever? You shouldn't really need step 3 as the switch uses the normal inter-digit timeout for the collect step and this just adds an...

I might be able to provide some insight with some more info. What kind of network are you using to send the BSR calls over? Why are they transferring? User requested? BSR reroute? Are you checking the queue they are transferring to before doing allowing the transfer? i.e., is it full? When...

If you have the CLAN setup and functional you should just be able to do a 'change node-names ip" and enter one like CDR_MIND with the appropriate IP and then do a "change ip-services" and add an entry like this CDR1 CLAN_CMS 0 CDR_MIND 9100 Then on the "change...

If the signaling group comes up but the channels won't you will need to change the Supplementary Service Protocol on the trunk group also. Protocol "b" is for National ISDN-2 usually for connecting to a LEC type switch "a" is AT&T custom usually 5E/DMS200 type switches.

Do you have tenant partitioning?

You may also need to do a "Change Music-Sources" and assign Tone to one of the vacant ones and assign it on the Tenant Pages

Do you have Tenant Partitioning? If so, verify tenant numbers in stations and verify Music source on Tenant config by running Change Tenant X(whatever ones you are using)

On the DS1 circuit pack settings you may want to try changing the "Connect" field to "Host" or "Line Side"

That test would be a valid response due to the music being fed and always in use so ignore it