Recent content by hhallett

Does anyone have experience with AoIP? I'm looking for options to ISDN for radio stations to use for remote broadcasts from this hotel. AoIP is suggested as a solution but I don't know enough about it to know what questions to ask vendors and equipment sellers. Respectfully. Harry Hallett...

The hotel where I work leases ISDN lines from the local carrier for radio stations to use for remote broadcasts. Since ISDN is a dying tech, we're not getting the support for them that we used to. Several broadcast engineers I've spoken with have told me that ISDN is still the preferred tech for...

Does anyone have experience with AoIP? I'm looking for options to ISDN for radio stations to use for remote broadcasts from this hotel. AoIP is suggested as a solution but I don't know enough about it to know what questions to ask vendors and equipment sellers. Respectfully. Harry Hallett...

Thanks, I'll try this when I get back to work. And yes, it has an Agent Group assigned. There are no agents, though. The queue is meant to stay in-house just long enough to register the call (about 5 seconds) on the queue report before sending it off to an outside Call Center. This is the only...

The company I work for has a Mitel 3300 and uses CCM for its Call Center reporting. I built a new queue and Agent Group, tested the queue to make sure it works correctly (it does), and updated YourSite Explorer (several times). The queue data transferred properly but the Agent Group doesn't...

SXWizard: 1) Yes, "Direct to IP" is assigned to all 3 PBX number/cluster elements in the "Route Assignment". 2) The max number of VOIP and TDM sessions in "ICP/PBX Networking" is 200 each for all Network Elements. The online manual says that the max # can be set as high as 2000. If I were to...

A thought occurs to me. Although we have only one site, our system is configured as an Enterprise system with an MXE and 2 AX controllers. Calls are passed between these 3 controllers using steering codes. The MXE has 2 T-1s and one AX has 1 T-1 for our trunking. Is it possible, with the...

kwbMitel: The problem is random and affects phones throughout the system, not only a single extension. lowradiation: I'll do that. But I'm unclear about how a failed voice mail port would affect internal and external calls to various phones. Respectfully. Harry Hallett Telecommunication...

We have an MXe-III running release 6.0 software. I was told of intermittent busy signals on various numbers that normally don't ring busy (they have more than one ringing appearance and, if all are tied up, should roll to voice mail.). I placed test calls, both internal (calling the extension)...

I have an Agent that is programmed into (and assigned queues in) our 3300, properly appears in Yoursite Explorer, but does not show up in Contact Center Client at all. I added 4 agents the other day and the other 3 show up properly in all 3 places. What am I missing? Respectfully. Harry...

Last week I had to set up 30+ phones to forward to company cell phones. They are set to "Forward Always" to cell phones in several area codes. Calls made to the user's extensions are being immediately forwarded to their cells, but callers hear nothing except dead air until the cell phone's voice...

Thanks to everyone who responded. None of the suggested solutions worked. The agent in the Room Service queue was still regularly logged out if they were unable to answer a call. Setting "Make Last Agent Unavailable on No Answer" to "No" in the system options is the only way that has reliably...

Ah, OK, I did not know that. I presumed it was the phone COS that mattered. They only use 1 agent ID and leave the phone logged in for the whole time that Room Service is open. So, I'll make that change in the Agent ID and see what happens. Should I also leave the ACD Agent No Answer Timer in...

Has anyone worked with Audio over Ethernet for radio station remote broadcasts? Getting an ISDN (BRI) put in seems to no longer be an option and we have some stations wanting to do broadcasts coming next month and I'm looking for other options to give our Marketing department. Respectfully...

Sarond: Well, apparently changing the ACD Agent No Answer Timer in the Room Service COS made no difference. It still logs people out. Respectfully. Harry Hallett Telecommunication Systems Technician The Queen Mary Hotel