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Recent content by HELPATECH

  1. HELPATECH

    IP Office UMS Exchange 2010 integration not working

    okay, i pointed the ICR, _ voice recording check IVR, destination HG, no answer 2sec. than it goes to VM. i created a modular- than it goes to a menu option, option 2 goes to leave mail. i leave a msg. log in to CS, nothing is in their. what did i miss?
  2. HELPATECH

    Call recording/Contact Store

    i created a leave mail, point to VRL. left a message. i log in to CS and i dont see the recording left. i check VRL option on ICR and Hunt group. ( not at the same time) on CS is their a symbol i need to search for? i assumed if i leave al the fields blank and search it would search all the...
  3. HELPATECH

    Call recording/Contact Store

    the alert is fine, even if they the message is not send thru email is fine as well. as long as the when the set of voice question message is sent to the VRL. note the action will ppoint to the "voice question mod" the recording left in that mod. needs to point to the VRL.
  4. HELPATECH

    Call recording/Contact Store

    AAcon, so a call comes in points in VM pro to a menu option than to a "voice question" than point the call to a leave mail choose VRL. would that dump/route the message to the VRL folder? that was left in the "voice question" mod.?
  5. HELPATECH

    Call recording/Contact Store

    Thanks westi. They want to search for it in CS. I programed the DID ICR. Or hunt group. To point to Vrl.( not in the same time) and the call only transfer the file if their is a live agent/user. In this case they want the VM to point to a set of questions ( so I placed a voice question mod) Vm...
  6. HELPATECH

    Call recording/Contact Store

    After gathering the correct info. I finally understood. Basically. They want to create a compliance compliant 800#. So they want the msg recording to transfer to CS. Now before I go to the programii lab. and spend hrs on this request. I have some ideas I could try. If someone has tried it or...
  7. HELPATECH

    Call recording/Contact Store

    thanks for the response amriddle01. is their an alternative? can i point the user mailbox to IVR folder. or copy the wav file to the IVR folder. any suggestions will very helpful. annnyyyythinng...
  8. HELPATECH

    Call recording/Contact Store

    i have. and did not want to make a huge list of what i have done. i just decide to post something short and to the point. the user "recording" is only transferred if he makes or receives a call. the "live Incoming/outgoing call" is transferred once completed to the contact store. basically the...
  9. HELPATECH

    Call recording/Contact Store

    thanks an advance.. cleint wants to view a "user mail box" to transfer to Contact store when they a leave a voicemail on the user VM. how can i make this possible...
  10. HELPATECH

    h323 remote phone

    cruzades, yes, the gatewAY is within my network, thanks
  11. HELPATECH

    h323 remote phone

    thanks an advance, i have seen other forums and no luck. following knowledge base guide SonicWall/firewall example. IPOv2 r8.(44) 192.168.42.1 public gateway 192.168.42.3 forward ports udp and rtp, rtcp ports to IPO udp 1719, tcp 1720, udp 5005, tcp/udp 49152-53246 enable remote phone on voip...
  12. HELPATECH

    Avaya VPN

    thanks in advance. IPO V2 R8 9620l phones. has anyone insatlled vpn phones using fortigate 60c routers. i have used Sonicwalls, pix routers, and the supported avaya routers. the IT guy is a pain to deal with and only uses fortigate products. i gave him the settings we used before and work. as...
  13. HELPATECH

    Avaya VPN

    IP 406 R5.0. with vpn lic. i am trying to connect a 5610sw Ip vpn phone on a Cisco Rv042 Firewall. as anyone made it work on a cisco RV042 firewall. i have made it work on sonicwall, cisco pix firewal,etc, just no luck on the RV042. thanks an advance. i have created a Ipsec tunnel but it wont...
  14. HELPATECH

    email wss.30

    new to the shrepoint world. can you email an assign doc. to someone thats not listed in the domain.such as a yahoo or gmail acct. we are using wss3.0 i created a work order form where we could assign tickets to the techs. however if you are in the domain i could send the ticket and could read...
  15. HELPATECH

    Call accounting

    Does anyone know a 3rd party software that is compadable with Magix system. reguirements, call queing,extension calling out,duration for each extensions,how many calls where taking from ext. thanks an advance,
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