Recent content by hcphere

They haven't installed it yet, but have escalated it to Tier 4 (whatever that means!) I will call them today to get a status.

I will ask them when they get around to installing it!!!!

I have not gotten it to work. Avaya is in the process of building a patch for our switch right now because whenever we are service observing a line that gets transferred off net (it was originally an inbound call-so we can transfer it), the call gets disconnected. Maybe it will effect the...

We have a G3r v.11. We are doing an outbound campaign, and need to transfer the call we make to a toll free number. we have 3 trunks, and all outbound calls go out on TR3. The transfers off net work fine (with the proper Cor/Cos) for inbound calls that need to be transferred. I have tried all...

In ASA under "fault and performance" we have a time synchronization link where you can schedule it to run. I'm not sure if your system has the same thing though? It looks like it will only sync with the PC that ASA is running on, there is no setting for an "internet server", as you state above...

The tech replaced the phone again. It seems to be working now, but I don't think I'll ever trust it.

Avaya is sending another tech tomorrow to see if they can fix it. I will suggest this, and we'll see what happens. Thanks!

No nothing new at all. There is a microwave between the access point and where the wireless phone sits, I tried to make it lose connection while standing next to the microwave, but it never lost connection.

We have a G3r v11 and one of the phones is a transtalk 9040 wireless phone. The access point is in the server room. We have never had range problems, but every couple of days or so the phone will lose connection to the access point. The only way to get it working is to un-register it, and...

Thanks Dufus2506!

That definitely works, Thanks! However, we have it pointed to the RONA VDN so that the call gets placed back in queue at a high priority so it gets the next available rep instead of waiting in line again. We lose that if we take the RONA VDN out. Any other ideas, so I can keep the high priority?

We have a G3R v11 We have hunt groups set up that use Redirect on No answer so if an agent doesn't answer the call it goes back into queue, and another agent can get the call. However whenever this happens the display on the agents phone just shows the RONA Vdn name, not the original VDN name...