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Recent content by havonasun

  1. havonasun

    Avaya IPO UCM SMTP logs

    After a few days of struggling, I was able to revive a UCM for a customer. The drive was full. I found the culprit was SMTP logs in /opt/vmpro/logs. They were taking up 15GB of space for only a few days worth of logs. Each log contained the data for the audio file attachment after sending the...
  2. havonasun

    A "Crappy" Installation.

    I'm imagining the experience of everyone that's been in there to do some work, because you know the toilet was there first.
  3. havonasun

    Atlas550 PRI Channel order

    I have come across a 550 that has a PRI on N1, and a PRI-4 card in S1. The PRI-4 has a PRI going to the phone system (S1-1) and a PRI going to a fax server (S1-2). On the phone system, I'm seeing inbound calls coming in on high channels (descending), and I am looking for a way to reverse that...
  4. havonasun

    Call queuing

    Hi Don, thank you for your response. The problem is that my friend can't get to the phone while engaged with a customer, and the constant ringing is distracting. The Viking AR-1 looks like it might be the right tool for the job. You would have to get two of them, and for another $200, he could...
  5. havonasun

    Call queuing

    That petty customer happens to be my best friend. The budget is around $600 for a used system. It's a very busy two-man print shop. Hosted systems are at the mercy of the network they travel through, and being a recurring cost, they hardly have any return on investment. There are many small key...
  6. havonasun

    Call queuing

    I have a customer with two lines and an RCA 4-line set with a couple of cordless handsets. It's a print shop, and they (one to two people) use the cordless phones heavily. He has a need for call queuing but no budget for ACD. I know the NEC DSX has attendant/intercom queuing, but I'm not sure if...
  7. havonasun

    Anything wrong with this quote?

    Just looking at your runs, commercial space so figure 20' rise, 55'+ 20'up + 20'down = 95'. So figure about 300' just for the 3 POS at front of store, then another 120' for office, so 1/2 box of cable @ $0.15/ft is about $75 for Cat5E. Three runs at front is one pull, two runs at back is one...
  8. havonasun

    Forwarded Call Bounced

    If those are ETJ/ETW phones, then the display problem is an easy fix. It's really a problem with gravity and people dropping the phone on the desk. The display connector comes loose real easy and just needs plugged back in. If they are DTP/DTU phones, the display is a modular piece that...
  9. havonasun

    Forwarded Call Bounced

    And the programming is WAY easier!
  10. havonasun

    Forwarded Call Bounced

    I think trunk-to-trunk is working since he can push the 800 number through. Here's how to do what neax said... TRF-CONF-*-TRF-CONF-# Redial-360-Feature-(incoming rte xx)(outgoing rte xx)-Feature-0-CONF Redial-3505-Feature-(trunk route xx)-Feature-1-CONF...
  11. havonasun

    End user training video?

    Wouldn't that be cool. I don't think you're going to get out of training that easily! :) I know that the DSX line has an interactive tutorial which is kind of neat. I keep it simple: Make, Take, Tranfer, Hold, Voice Mail. One-on-one with a system admin is ideal because they will train the...
  12. havonasun

    Forwarded Call Bounced

    I am unversed on the NEAX line, but it sounds like toll restriction and/or class of service on the forwarded/forwarding phone. Also, LCR classes might be in play. If you can call the 1-925 number from the forwarded phone, then either the forward-to number is mis-programmed or the call is...
  13. havonasun

    Anything wrong with this quote?

    The first red flag should've been that he wanted to re-use materials that were obviously damaged. I have learned that, even though I really could use the money, some jobs just aren't worth it. I have spent far too much time feeling sorry for customers and undercutting myself. When I had...
  14. havonasun

    cat6 patch panel

    As long as it's not a Belden or IBDN panel or any panel that has the IDC in a square, and maintaining standards and codes, about 2 hrs. Also, the cable can't be that stupid Belden bonded pair datatwist bullsh*t.
  15. havonasun

    Forwarded Call Bounced

    What system?
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