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Recent content by harveystephenb

  1. harveystephenb

    How to list users by set model

    Too simple! Thank you intrigrant!
  2. harveystephenb

    How to list users by set model

    Is there a report or config file that can be exported to list by set model?
  3. harveystephenb

    Short Code to tell if inside extension is busy?

    We recently migrated from Nortel to IPO and miss the former's feature of notifying an internal caller dialing someone else's internal extension that the other party is busy ("later" I think it displayed?). Is there any way a short code with an extension as an operand could show if an extension...
  4. harveystephenb

    Analog Set can't dial toll free numbers

    I see now that would work and have learned about telephone Number SC syntax and the relationship between User Short Codes and ARS short codes. I just decided to give this set a regular DID which made the toll free dialing all good and allows for incoming calls to the conference phone. Thank...
  5. harveystephenb

    Analog Set can't dial toll free numbers

    I like the user sc idea better so it will affect only this user/ext but not sure this is possible given ARS table SCs. Currently all users have only one SC SC: 9N; Tel: N Feature: Dial Line Group: 50 Then several SCs in ARS including SC: XN; Tel: NSxxxyyyE (where xxx is our area code and...
  6. harveystephenb

    Analog Set can't dial toll free numbers

    What would such a short code look like?
  7. harveystephenb

    Call Advice for Voice Recording wav file location

    Thanks for the location (file name) info. I am not interested in letting users re-record this message. I would simply like to re-record it using different words. Now that I know where it lives I can do this.
  8. harveystephenb

    Analog Set can't dial toll free numbers

    IPO 9.1. My analog sets on analog ports when they dial a toll free number with area code 877 or 844 receive a continuous tone, they are unable to dial and connect with these numbers. They can dial and connect to long distance numbers with not toll free area codes such as 269. The...
  9. harveystephenb

    Call Advice for Voice Recording wav file location

    Recently migrated from BCM to IPO 9.1. Looking for option to announce "Your call is being recorded for quality purposes" to caller connected to employee when they turn on call recording. See option selected(check box is checked) in VM Pro in Administrative-->Preferences-->General tab "Play...
  10. harveystephenb

    11xxsettings.txt syntax for user button settings

    via IP Office user-button programming tab.
  11. harveystephenb

    11xxsettings.txt syntax for user button settings

    They (20 sets) have been performing adequately. I found a reference that explains the contents of this file: https://downloads.avaya.com/css/P8/documents/100176210 "SIP Software for Avaya 1100 Series IP Deskphones-Administration". I am however having difficulty setting the four user...
  12. harveystephenb

    11xxsettings.txt syntax for user button settings

    Just converted from BCM to IPO. The file 11xxsettings.txt looks like a place I can initialize user button settings for my 1120es. Is there a document or can someone explain the syntax for entering lines in this file to do so?
  13. harveystephenb

    9630G with IP office voicemail questions

    I am testing some Avaya IP phones before deploying with our new IP Office. I have a 9630G which boots with a display calling it a ONE-X phone? I have One-X portal on my IPO but it is not activated. Is One-X portal required for this phone to operate fully? My question is regarding its voice...
  14. harveystephenb

    Call Flow Advice

    Thank you budbyrd! I used this approach and it works. I entered SC 80 (my system allows only 2 character short codes) in Manager, feature voicemail node, name PageRcvg. Then in VM Pro added SC named PageRcvg, added and connected post dial action, specific tab selected Post wav file to ext 88...
  15. harveystephenb

    Getting Started with IPO

    To what does amriddle01 refer: "...they're about to deliver a real blow to people that will make the system more difficult and expensive to sell and maintain."?
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