Recent content by happyhammer66

no, "return dest on the VDN" only used with timed ACW for agents. any other suggestions?

Yes, if a user does not make an entry or makes one or two failed attempts and then makes no entry, the system will transfer to the timeout location. But if the user makes three mistakes, they get dropped. yes, i have vectors. i have used a vector "route to" command to go to the audix auto...

auto-attendant feature is working, but, if a user enters an invalid entry, the system will replay the prompt/gteeting. Upon the third failed attempt, the system says goodbye and hangs up. Instead of hanging up, i want to divert to a ddi number instead, how do i do it? is the number of attempts...

intuity audix, when a external customer leaves a message, if they press # they get menu items such as make message priority, access mailbox etc. How can i stop these options so that they can only leave a message?

coulc you ccmail me as well, thanks. bill.mcmahon@email.com

BC10 i'm afraid

manager is asking for how many extns were added and deleted for the last year on a monthly basis. Without any extenal data collection, is there any internal reports/commands where this info could be found?

Serenade system, two people have the password for a mailbox, if the first is listening to some messages, when the second logs in, it knocks off the first person. is it possible to set it up so that the second person gets busy tone if they try to accesss the mailbox that is already being used by...

Generic extn has one personal number entry which is a freephone number. Customers are complaining they get congestion on every second call. I see the ONE CALL=1 , shouldn't this be = 0 to allow multiple calls to divert to the freephone??

BC10, User wanted to remote change profiles but his number was a hotdesk, this is normally done with a hard-wired dts extn and regional auth code. Hotdeskers use Central auth code. So, i changed the users auth code to regional, added two additional profiles (profile 3 and 4)to the standard log...

BC10. user wants one ddi number (say 61111) that any of 4 users can pick it up with and if none of them do so , go to voicemail. i was thinking of two ways: 1. give 61111 a personal profile to ring extn 60 secs, then voicemail. Then put them all in the same pickup group. Question: when someone...

BC10, managers have profiles that go to an ADN and the secretary has a MNS key for this. I need to add some more. There are some phones that just has loads of ADN numbers on them and i want to assign some of these to the managers but i need to know for sure they are not used for any other...

bc10, calls to manager should go to secretary but because she is looged off should go straight to secretarial group but it isn't. Its behaving as though profile 1 is active. I've switched profiles back and forth, deleted profiles and added again, still not happening. Is there something wrong...

How do i close a telnet session to the md110 within procomm? i tried assigning 'CTrl-X' or 'ctrl-x;' to a key but that didn't work thanks.

whats the best way to get a list of blocked extns?