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Recent content by gweetz

  1. gweetz

    Mitel Manufacturer Discontinued list

    I don't know that there is a single link / location for that. MD notices come out as bulletins. Login to MOL, select either the Support or Corporate menu, then Bulletins.
  2. gweetz

    Setting MWI via SIP trunks with Exchange VM

    With no version information of either Exchange or MCD, I'll just throw a few doc options at you. From the support know-base, there are several docs for configuring different MCD versions to different Exchange versions. There's also this article: Article ID # 11-5191-00242 Article Type...
  3. gweetz

    call center setup

    It sounds like you should be using the ACD queue functions. Does all that you are looking for. Options for callers in queue include RADs, interflow or overflow options, etc.
  4. gweetz

    Upgrading MAS with UCA

    The first time the clients connect after the MAS/UCA upgrade, the server will offer to upgrade the client too. Unless you have something on the network blocking automatic upgrade, you should be good to go.
  5. gweetz

    NuPoint Variable Packet Rate

    I had the same question... According to Mitel tech support, this feature is discontinued (since version 2.x). The problem is Mitel's documentation not being thoroughly reviewed and edited for new versions (among the OTHER problems of Mitel documentation!).
  6. gweetz

    MBG cluster with Sip trunking and ISS servers, redundancy

    MBG clustering is a start. Also, starting on p.25 of the MBG 8.x Engineering Guidelines is a Resilient SIP Trunk Configuration section describing the process. It is not hand-holding step-by-step, but will give you the process Mitel has.
  7. gweetz

    3300 ICP Triggering Fire/Tornado Alarms

    We need far more information ... model of 3300? Software release? Does 3300 have an Analog Main Board (AMB)? How are the Fire/Tornado alarms triggered now? What is that system? Details, details, details...
  8. gweetz

    Fax to Email?

    With the minimal detail of your initial post, there are a couple of options. Nupoint VM has the capability to be up to a 6-port fax server. Using the Unified Messaging capabilities, you can get faxes into mailboxes, then the UM can send them out to users. Information on Nupoint is available on...
  9. gweetz

    Java issue on remote controllers.

    It sounds like you're looking for: Article # 12-5191-00282.
  10. gweetz

    Outbound CLI

    Might you be able to use non-prime DNs on agent exts with CPN Substitution? It would require user training for different CLIs. I've not tried the details below yet, but let us know if the COS options change works for non-prime lines. Here are the specifics from the Help Files: To program...
  11. gweetz

    UC Mobile for iPhone and iPad?

    If you're upgrading to UCA 5.x latest and greatest, the UCA license becomes "UCA Mobile for Smart Devices", which covers iPhone/iPad, Android or Crackberry in one license. One license may be relatively inexpensive, but Mitel does offer a 50-license pack as well. If you're using them through...
  12. gweetz

    Mitel Online Training and Certification

    You'd contact your VAR (value added reseller) who has access to Mitel OnLine (MOL), which has a nomination process. The VAR fills in your details and an MOL account is created for training access. If you don't have a VAR, look on the public Mitel web-site for Partners, then Find a Partner.
  13. gweetz

    UCA connect then disconnect

    I had similar symptoms when communications was blocked between the PC client and server by a firewall. Double-check that you have either the local PC's firewall allowing outbound connections on ports 5060 and 80 (usually does by default) or that any firewalls or routers' ACLs between client and...
  14. gweetz

    bad 43 subopt end

    Yes, I've seen this with 5340s attempting to boot from ISC's DHCP server (*nix-based, open-source). After multiple shenanigans with the client, it came down to ISC's DHCP did not fully support the RFC defining the options. This was buried in the ISC release notes... What DHCP server are you...
  15. gweetz

    Help!!! UCA Mobile

    What is the specific error message or symptoms when failing to connect? Does anything show in the UCA Mobile Diagnostic Settings log? I have UCA 5.0 and MBG 7.1 supporting UCA Mobile fine, but in a different configuration (MBG is gateway mode and UCA is a separate internal box). Ports were...
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