Recent content by GWB1

We just implemented the Etalk survey application using mode2 with return destination and are having the same issue with call transfers. The survey always goes back to the first VDN. Did you find a solution to correct this?

I set up new VP as Timothy.Smith@ABC.com. He also wants to receive outside email to Tim.Smith@ABC.com. Using Domino 6.5.1. Since you can only set up one internet address,is there a way to forward tim.smith to timothy.smith or some other way to accomodate this request?

I finally got Webclient patch installed and that corrected the problems.

Thanks for the input! Web Client is 4.5 (SU04). SCCS is 5.0 (SU_04_S with supplements 0401, 0402, 0403). SCCS and web are running co-resident on the same server. I tried a reboot without success. I found a thread that described problems if the sysadmin password in sccs didn't match the...

An agent was added in classic client but does not show up in agent list or real time reports on web client. I tried to add the agent in web client but got the message "a user with login 24535 already exists. So I deleted the agent in classic client and was then able to add him using web client...

After upgrading from 4.5 to 5, every time I reboot the server most cdns acquire, however about 50 fail. Some of these CDNS were migrated over from 4.5, some are new. I've printed cdn in ld 23 and they are all programmed exactly the same. Web Client 4.5 is running co-resident on the Symposium...

We record all agent calls using Etalk logger (ver 4.1) with station side line taps. (61C & SCCS 5.0)If I change or add a new set it does not acquire correctly. The problem resolves if I reboot the Symposium server. Here is what I was told by a Nortel vendor: "The acquiring happens when the...

Thank you very much. I can now out and move the sets.

After upgrading from SCCS 4.0 to 5.0, phonesets that were acquired won't deaquire on the switch. If I try to out or move a set I get sch1509 that tells me to deaquire. I've tried acquiring, deaquiring, and deleting in both classic and web client. If I add a new phone it acquires and deacquires...